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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (640 reviews)

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3.12

Based on 640 reviews, last reviewed 10th Jan 2025

97% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Disgraceful car insurance company Awful company will never go with them again. They up your insurance quote every year with a stupid reason why where I can go somewhere else do cheaper... Read more Reviewed on: 10th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (640)

Review of the Hastings Direct, Car Insurance:

Very good

Great value simple to use on line or over the phone beat any like for like quote Reviewed on: 23rd August 2023

Have had a pleasant experience so far.

Have had a pleasant experience so far. Haven't yet had to make a claim Reviewed on: 23rd August 2024

Good prices and customer service.

Good prices and customer service. Reviewed on: 22nd August 2024

So far so good

Not made any claims to date but the process of obtaining cover was straightforward. Reviewed on: 22nd August 2024

Friendly customer service and easy to communicate with.

Friendly customer service and easy to communicate with. Also good value for money. Reviewed on: 8th August 2024

Too expensive car insurance and they keep increasing...

Too expensive car insurance and they keep increasing it every year Reviewed on: 30th July 2024

Renewed the policy after we had cancelled

They renewed the policy after we had told them we didn't want too as too expensive. They will not cancel without charging the admin fee, and threatened me with legal proceedings if I don't pay. Super unhelpful automaton on the phone Reviewed on: 16th July 2024

Hastings directed

I have been with Hastings direct and what I like is that they are always willing to negotiate a better price come renewal day. Reviewed on: 14th June 2024

Will not be using Hastings direct ever again, due to...

Will not be using Hastings direct ever again, due to having issues with my black box and then being charged an added fee to cancel my policy even though in my email I got it told me I wouldn’t be charged a fee. Absolutely disgusting customer service would not recommend. Reviewed on: 4th June 2024

Hastings Reviews has still not repaired my vehicle,...

Hastings Reviews has still not repaired my vehicle, which their customer drove into, despite five months passing by! They claim I have not been contactable but I have kept all the emails, which prove I have been emailing regularly - eight times in fact between the 11th March and the 25th April! Most of the time, I was asking when my van would be fixed as it was a long wait! I have even made an official compliant to Hastings and forwarded these emails and they have denied my complaint and said they would do the same again! Financial Ombudsman it is then!!! Reviewed on: 3rd June 2024

My car was vandalized.

My car was vandalized. The claim process was started then Hastings Direct WIPED ALL RECORDS OF THE CLAIM from existence Reviewed on: 3rd June 2024

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