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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1322 reviews)

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4.81

Based on 1,322 reviews, last reviewed 9th Jan 2025

38% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

5 star service so far. Extremely quick and simple process to set up an account. Communication excellent and staff friendly. 5 star service so far. Reviewed on: 9th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1322)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Very helpful opening a new account

Very helpful on opening a new isa Reviewed on: 23rd January 2024

Reply from Hinckley & Rugby Building Society Hi Haley, we are very pleased to hear about your positive experience while opening a new ISA with us. Our team is committed to providing helpful and efficient service, and it's wonderful to know that we met your expectations. We value your feedback as it helps us continue to improve our services. If you're interested in further contributing to the development of our services, you might like to join our Member Panel. For more information and to express your interest, please visit https://www.hrbs.co.uk/member-panel. Thank you for choosing Hinckley & Rugby Building Society for your savings needs. Response date: 24th January 2024

Opening my savings account was very quick and effici...

Opening my savings account was very quick and efficient and was dealt with with promptly. Reviewed on: 20th January 2024

Reply from Hinckley & Rugby Building Society Hello Ash, thank you for taking the time to share your experience with our team in Nuneaton. We're happy to hear that opening your savings account was a quick and efficient process. Ensuring prompt and effective service is a priority for us, and it's great to know that we've achieved this with you. Your satisfaction as our member is our top priority. Should you wish to have a more active role in shaping our future services, consider joining our Member Panel. More details can be found at https://www.hrbs.co.uk/member-panel. We appreciate your support and look forward to serving you in the future. Response date: 24th January 2024

Staff friendly and helpful and dealt swiftly

Staff friendly and helpful and dealt swiftly Reviewed on: 16th January 2024

Reply from Hinckley & Rugby Building Society Thank you, Mary, for taking the time to get in touch to tell us about the service you received from the Society. We are always working to make our processes and services as efficient as possible so to hear this type of feedback is very encouraging. We will ensure that your comments are shared with our Lutterworth branch. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

Opening New Accounts -My experience.

I had a telephone call with a member of staff the previous day who gave a wide range of information regarding the savings accounts I was interested in, I called in to the Office the next day and received a very efficient informative visit with my accounts being opened there and then. I came away fully satisfied with the service. The lady Rita was lovely. My new passbooks have arrived today giving all of the correct information. Perfect service UI couldn't ask for more, I have been a customer of H & R for a long time and will remain so for the future .Thank you. Reviewed on: 12th January 2024

Reply from Hinckley & Rugby Building Society Hi Paula, thank you for your feedback and your loyalty to the Society. We’re very happy to hear your experience opening new accounts with us went smoothly, and you will be remaining a saver with the Society in future. Should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Polite no nonsense expertise.

Mandy could not have helped more.Excelent servic.e. Reviewed on: 11th January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your feedback John. We loved hearing your comments on the service you received from Mandy at our South Wigston branch. Mandy is a real asset to the Society and is always absolutely customer focused, we will happily share your comments with her personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Went great and happy with the outcome

Went great and happy with the outcome Reviewed on: 10th January 2024

Reply from Hinckley & Rugby Building Society Hi Lee thank you for your feedback. It’s great to hear you were happy with the outcome of your dealing with the Society. If we can be of any help to you in the future, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Opening a Savings Account

We were dealt with expeditiously by a more than competent Manager who explained things simply to usin a friendly manner. Reviewed on: 10th January 2024

Reply from Hinckley & Rugby Building Society Hello Bob and thank you for your feedback about Jo at our Lutterworth branch. It’s great to hear the service you received was efficient, prompt, and friendly. That really is the type of comments we’re aiming to hear, therefore it’s wonderful to have our members confirm that’s what is being delivered. We will happily share your comments with Jo personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

The society and the staff at Wigston were efficient...

The society and the staff at Wigston were efficient polite professional friendly. It was a pleasure to open my account with a society that is still so community based and that recognises that people come first. Fab. Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this fantastic feedback about our team in South Wigston. We are very committed to providing our members with a personal service and supporting our local communities, so it’s wonderful to hear this is recognised. It’s also great to hear you have chosen to save with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Very courteous and helpful on telephone and in office.

Very courteous and helpful on telephone and in office. Reviewed on: 8th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your comments on the service you’ve received from our team in Coalville, we strive to offer the same personal service in branch and over the phone so it’s great to hear that’s what you have experienced. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

We invested £100,000 in fixed rate bonds and isas.

We invested £100,000 in fixed rate bonds and isas. Sue was very polite, very helpful, very knowledgeable. We were extremely pleased. Jo Reviewed on: 8th January 2024

Reply from Hinckley & Rugby Building Society Hello Jo, thank you for taking the time to pass on your feedback about the service you received from Sue at our Coalville branch, which we will happily pass on to her personally. We’re also really happy to hear you’ve chosen the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

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