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Hinckley & Rugby Building Society: Savings reviews

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4.84

Based on 2,114 reviews, last reviewed 27th Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

2%

0%

1%

Latest highest rating:

5

Friendly staff who wanted to help me. Friendly staff who wanted to help me. Arranged a one to one appointment to discuss my requirements in depth and in confidence, which was greatly appre... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Hinckley & Rugby Building Society Savings reviews (2114)

friendly, considerate and accommodating

5

The staff were extremely efficient and thoughtful in the way they handled my query and supportive when there was a hinderance. When informed of the problem I was immediately given a positive solution. There was no shrug of the shoulders and "Sorry, that's just the way it is." I am very happy with both the product and the service. Reviewed on: 30th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st January 2023

Outstanding customer service

5

Phone calls are answered quickly. Staff are friendly, polite, very knowledgeable and answer all questions. 100% satisfaction. Reviewed on: 29th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Regular Savings Account

5

This is my first experience of dealing with H&R. From your initial telephone call to my receiving my passbook, everything has been excellent. The care you have taken and the professionalism you have shown have been wonderful. All just pleasing. Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Service for a new saver

5

Prompt with correspondence and telephone call to verify . Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Excellent

5

Lee dealt with our application and guided us through the process of opening a Fixed Bond account. The following day I paid in the cheque and was dealt with by a trainee, who, with a little help sorted me out. Thank you. Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Good experience

4

Like the personal touch, dealing with people and not machines Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Such caring people

5

I went in to open a savings account at the Broughton Astley Branch . My husband was with me because I am blind. The lady that helped me was so kind and patient, friendly and pleasant. She told me that she was still in training so would have to get another member of staff to go through some of the fine details with me. She helped me with the form and the male member of staff then came and read out the terms and conditions. It is an absolute joy to go into financial institute that actually has branches open and staff willing to help you rather than try to direct you to a machine. Long may it continue. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Swift and efficient postal account opening

5

Opened some savings accounts via post: + HRBS used first class mail to speed things up. + Clear account operating details in passbook Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Room for improvement - New Accounts

3

I completed a new 5 Yr Fixed ISA form & returned it by post as requested as H&R do not allow this account to be opened on line. I then received a phone call from a member of staff to say my form had been received, but to finalise opening the account, I needed to transfer the opening amount of £20,000 & she then proceeded to tell me the new Sort Code, Account No. & Reference No. I did say that I would prefer to receive a letter or email with the account information, but she said this was not possible (or words to that effect), because I had to pay in to the account within 5 days of it being opened. After considering this request, I thought it could be a scam, as it seemed a strange way of opening an account. I telephoned the next morning to say I did not want to go ahead and gave the reason why, and asked that the account be closed. The lady I spoke to understood my concerns, but said that as the account had been opened, they couldn’t close it, but that she would speak to Head Office and get back to me. She rang back after speaking to Head Office and said they would send a letter with a SAE, with the account information and would give me an extended period to either send a cheque or transfer the opening balance electronically. I received the letter, transferred the £20,000 and I have since received an email confirmation and that a Passbook was on its way. I do think H&R need to look at their procedures as a member of staff ringing to ask a customer to transfer a large sum of money over the phone has all the hallmarks of a scam. If anyone from Head Office would like to speak to me about my experience of opening an account, I would be more than happy to oblige. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

5 Year Fixed Rate Bond

5

We are delighted with this company, the service has been excellent, very rapid & efficient. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

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