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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1321 reviews)

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4.81

Based on 1,321 reviews, last reviewed 3rd Jan 2025

31% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Really friendly people, who were not rushed and very... Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company. Reviewed on: 3rd January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1321)

Review of the Hinckley & Rugby Building Society, Savings:

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide us with this encouraging feedback. It’s great to hear the staff are consistently helpful, friendly and professional, that’s exactly the type of service we aim to provide to for our members every time they get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Great customer service

The staff in the Coalville branch were great, knowledgable helpful and friendly. Reviewed on: 11th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your thoughts about our team in Coalville. It’s great to hear you had a positive experience with our people who work hard to deliver the service you received. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th November 2023

Young Saver

Opened a Young Saver account for my newborn son. Great rate and fab service from the lovely staff at the Nuneaton branch. Reviewed on: 7th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our Nuneaton branch team. It’s great to hear you found them to be the friendly bunch we know and love. It’s also wonderful to hear we’ve welcomed your newborn son to our family of savers. We will ensure your feedback is passed on to the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th November 2023

Friendly and warm welcome

We visited to open accounts for our baby twins. Amy was fantastic in assisting with this, whilst helping us entertain our children when filling in paper work. We had a brilliant experience and would recommend. Reviewed on: 3rd November 2023

Reply from Hinckley & Rugby Building Society Firstly, many congratulations on your baby twins!! And secondly thank you very much for taking the time to pass on this lovely feedback about the service you received from Amy at our branch in Hinckley. It’s great to hear you received the type of service we all hope would be delivered when visiting with your family. Also, a very warm welcome to the Hinckley & Rugby family to your babies. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th November 2023

Great customer service!

I opened up 2 savings accounts with Liam at Hinckley & Rugby branch - he was brilliant in helping me get it all set up! Highly recommend Reviewed on: 31st October 2023

Reply from Hinckley & Rugby Building Society Thank you for this lovely feedback about the service you received from Liam at our Castle Street branch. It’s great to hear he made such a good impression and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with Lee and his manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

90 day cash isa

Had to go into 2 branch H/R society to process my isa. due to not having my national insurance number on the system, my local branch, then asked me all the details again, it wasn't a 5minute job, they do seem to have staff that are not to sure of the procedures ie, training younger people Reviewed on: 31st October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for providing us with this valuable feedback regarding the service you received when dealing with your ISA account. I understand the branch manager has been in touch with you to discuss your comments. I hope this has clarified any duplication of information which was requested and you are reassured of the service you can expect from our teams. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

KC

Staff in the Lutterworth branch are always exceptionally polite and helpful. My late Mum was always well looked after by the cashiers and because of this I have opened an account at the branch. It's great to have a local branch to be able to go in to rather than relying on on-line services. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society Thank you for letting us know about the service both you and your Mum received from our team in Lutterworth, it’s very heartening to hear the way we looked after your mother meant you then chose to save with us too. I am very sorry to hear of your mum’s passing. We too believe the personal service we can deliver in our local branches plays an important role in the service we can offer our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Service like it used to be.

Went in to Hinckley & Rugby Building Society to sort out my husbands savings account. I was able to take the necessary forms home for him to complete. The whole process was really easy and it was so nice to be able to complete it over the counter without waiting several weeks for an appointment. The lady who dealt with it was very helpful. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society It’s great to hear the service you received from our team in Nuneaton was efficient and hassle free, without the requirement for appointments. Thank you very much for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Friendly, professional and efficient

Went in the Lutterworth branch to enquire about opening fixed rate bonds and I was given all the information in a helpful and professional way and came away with the relevant leaflets and forms. An appointment was also made for me to ask further questions and discuss the bonds. I was very happy with the information given and proceeded with opening three bonds dealt with very effi ciently and professionaly by Jo. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to get in touch to tell us about the service you received from Jo at our branch in Lutterworth. It’s great to hear our people have made such a good impression and to pass on comments like this to the individual is a pleasure. It’s also great to hear you have chosen to place your savings with the Society. We will ensure that your comments are shared with Jo and her manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Fast friendly service

Popped in to open another savings account, was dealt with in a very friendly and efficient manner. Excellent. Reviewed on: 29th October 2023

Reply from Hinckley & Rugby Building Society It’s lovely to hear your experience at our South Wigston branch was so positive, thank you for taking the time to let us know, and it’s great to hear you decided to open another savings account with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th October 2023

Opening and closing an account

Very helpful and pleasant staff. The cashier explained everything throughly. Reviewed on: 27th October 2023

Reply from Hinckley & Rugby Building Society Thank you for letting us know about your experience at our South Wigston branch. It’s good to hear our staff explained everything fully and you found our service professional and pleasant, it’s always great to hear feedback like that. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 27th October 2023

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