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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1983 reviews)

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4.86

Based on 1,983 reviews, last reviewed 20th Apr 2026

438% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Account closure Very helpful . Very knowledgeable Reviewed on: 20th April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1983)

Polite helpful assistants in Shop.

Polite helpful assistants in Shop. Gave me help to download my account to iPad as I didn’t find it easy. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We are really pleased to hear you have had an overall positive experience with Hinckley & Rugby. If there is ever anything more we can support you with please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 15th April 2026

I can visit a branch or ring and speak to a real per...

I can visit a branch or ring and speak to a real person. And everyone is exceptionally helpful. Keep up the great work. Reviewed on: 14th April 2026

5* service with very knowledgeable staff.

Very friendly staff. The lady was very efficient when given me advice about what I needed to know & what was the best account for my needs. Very knowledgeable about all the choices & made it easy to understand. 5* service from walking in the door to leaving. Reviewed on: 14th April 2026

The staff are friendly and are experts in their field

The staff are friendly and are experts in their field Reviewed on: 14th April 2026

Excellent customer service - good product

We had excellent customer service and very good product. Reviewed on: 14th April 2026

Old fashioned process.

Old fashioned process. Lack of communication regarding progress. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt old fashioned and that communication around your application progress did not meet expectations. We understand how important clear and timely updates are, especially when managing your savings. Your comments are really valuable and will be taken on board as we continue to improve both our processes and communication. As you have not left contact details we are unable to give you a call, however if you would like to discuss this further please call us on 0800 434 6343. Response date: 15th April 2026

Hinckley & Rugby Building Society works for me

Hinckley & Rugby Building Society offer a unique blend between offering great value with savings rates which compete with lesser known online brands, while still offering the personal contact of a friendly, knowledgeable branch service. Reviewed on: 14th April 2026

Transfer of funds

Transfer of funds ver my easy and straightforward to do Reviewed on: 14th April 2026

Hassle free savings

Hassle free savings and good rate of return Reviewed on: 14th April 2026

Helpful and professional

Every time we go into the branch,the staff are efficient, friendly and professional.They are keen to serve their customers quickly so we are not in queues for a time. Reviewed on: 14th April 2026

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