Write a review

Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1394 reviews)

View other Hinckley & Rugby Building Society products

4.82

Based on 1,394 reviews, last reviewed 7th May 2025

253% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Hinckley & Rugby have been very helpful. Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque, and Hinckley... Read more Reviewed on: 7th May 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

Read all reviews Write a review

About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Hinckley & Rugby Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Savings reviews (2)

Poor customer service

Customer service experience at castle street branch is poor. You are minet/passbook not a person/loyal customer After banking with this building society for over 30 years their customer service leaves a lot to be desired. I appreciate the rules on safety guidance and today waited outside the branch waiting to be called in. The cashier beckoned me in. As I entered the cashier next to her shouted at me that there were too many people in and to go back outside and wait. At this point I walked off not making my deposit. What poor customer service. In normal times I go into the branch on a monthly basis and the cashiers never express pleasantries, yet santander down the road always great with a smile, ask how we are and even know mum is always with me and ask after her if she isn't and they only see me once a month, how different customer service is perceived by banks. Reviewed on: 22nd February 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we apologise for the misunderstanding as one of the cashiers wasn’t aware that there were already 4 customers in the office, we have passed your comments onto the office manager who will be speaking to all of the staff. Response date: 23rd February 2021

Not very friendly

I invested a considerable amount of money into the Hinckley &Rugby .The service that I received by the assistant manager was adequate.I felt that the customer service could be more professional and friendly.There was no welcome and a hand shake,no smile or a thank you for investing with us. Reviewed on: 13th December 2019

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Manchester Credit Union 4.96 from 56 reviews
Savings
from Allica 4.82 from 1313 reviews
Online Saver
from Halifax 4.60 from 35 reviews

There's still more to see!

Hinckley & Rugby Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub