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Review of the Hinckley & Rugby Building Society, Savings:

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Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Reviewed on: 6th March 2025

Reply from Hinckley & Rugby Building Society I am sorry to hear you are unsatisfied with the service you’ve received from our team. I have shared your contact details and comments with our Complaints team, who will be in touch with you. Thank you for bringing this to our attention. Response date: 6th March 2025

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