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Home Protect: Home Insurance reviews

Name: Home Insurance
Rating: 1.88 (34 reviews)

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1.65

Based on 34 reviews, last reviewed 14th Apr 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

15%

70%

Latest highest rating:

5

Iv not really had any experience yet but what iv hea... Iv not really had any experience yet but what iv heard it's a good excellent service tou provid Reviewed on: 8th October 2024

Latest lowest rating:

1

Absolutely shocking company. Absolutely shocking company. If you are thinking about taking a policy with this company please think again. I have been a customer for 3 years and I ... Read more Reviewed on: 14th April 2025

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About this product

Finding a new insurance provider can be daunting with so many options on the market. At Smart Money People, we want to make this process as simple as possible for you. We collect Homeprotect home insurance reviews to help you make an informed decision when choosing your new provider.

Homeprotect is underwritten by AXA Insurance to provide a range of home insurance policies. Choose between contents and buildings insurance, or select a combined policy of the two. ...

Home Protect Home Insurance reviews (34)

Review of the Home Protect, Home Insurance:

They have their own rules - you say your house will...

They have their own rules - you say your house will cost x to rebuild, they randomly add value to that (in case building costs go up). But if it costs more (based on their EXPERT opinion), they only pay a % of the total claim. Then I am having some building work done, and they refuse to cover all sorts of things - all they will cover is if something drops from a plane or an earthquake. Even the gentleman I spoke to was surprised and said it made no sense. I won't be touching the... Reviewed on: 9th April 2025

AVOID SCAM COMPANY AT ALL COST

AVOID THIS SCAM COMPANY AT ALL COSTS…… AVOID THIS SCAM COMPANY AT ALL COSTS… Payed my insurance premiums to this company only to be told after 4 months of having a hole in my roof that it’s down to poor workmanship and my claim is not covered. There is no customer services with home protect they just don’t call you back for nothing… a one off storm event has nothing to do with the condition of the roof.. please do not use this company as they will take your money and not cover y... Reviewed on: 5th April 2024

Awful Company

I was insured with Home Protect for 8… I was insured with Home Protect for 8 years until today. Never again, I cancelled my insurance due to underhand tactics to charge me more for my policy due to their own errors. The company simply does not speak English, they deal in riddles and so many get out clauses their service is worthless. I could not get a straight conversation with their representative today. There are many more insurers out there who provide a much clearer and fri... Reviewed on: 6th March 2024

Do not go with home protect

Please do not solicit this company's services. You would be left deeply disheartened and upset. I had my bag stolen next to me while having a post work drink with a colleague, all recorded on CCTV and reported to the police. It has been 3 months so far waiting for compensation for my Mac which was inside the bag. I was told the company was waiting for the police report, only to find months later that the company did not consider this as a theft only after giving them a call. ... Reviewed on: 6th December 2023

Incorrect Advise Leading to Non-coverage

I was incorrectly advised by one of the sales team so I was not covered for my phone away from my property. Be warned this company has lots of loopholes that make it hard to claim and they have a cancellation fee so that even when they won't cover you they'll charge you in order that you can switch to an insurer who will. DO NOT USE THIS COMPANY. Reviewed on: 10th November 2023

75% hype in insurance premiums for existing customers with no claims

I was astounded when my house insurance renewal notice arrived, A massive 75% increase in my premium, this is despite the fact that everything remains exactly the same as 12 months ago and I have not made any claims, calls to their customer service was a complete waste of time , in any case no company could justify a 75% increase in any product or service . The financial Conduct Authority need to introduce tighter regulations to protect the consumer , Reviewed on: 9th October 2023

Average insurance but reasonable prices

Although written by Axa with customer service provided by Home Protect this insurance cover is sufficient, but lack lustre. I found customer services, quite frankly difficult to engage, it was difficult to make enquiries and get things done, but it was a good price.. I’m not sure how they would be in the area of making a claim, but I imagine it would be a challenging based on my engagement on simple enquiries. Reviewed on: 23rd August 2023

Zero customer service. Total six hours on hold. Don't answer emails. No way to talk to them

Had a claim. We paid out thousands for repairs. Loss adjusters approved all quotes but Homeprotect won't pay out. They said 3-7 days. Now past 30 days. Reviewed on: 16th August 2023

Paid £1300 insurance and not covered

I paid my full annual insurance of £1300 on the 28th June, 2023. When my documents didn't come through a week later I contacted them and they said that they had no record of my payment but that there finance department would be in touch. After a further week there was no correspondence and my home was not insured. I phoned them again. They said I had two option. First to repay the £1300 or secondly they would send an email to finance and hope they picked it up soon. I put a ... Reviewed on: 11th July 2023

Appalling Home Emergency Cover

My basement started to flood this morning at 6am. I logged a help request with Home Protect and explained that a blocked external drain had caused heavy rain to run off into my basement. I advised that urgent help was needed because more rain was forecast and the water level would likely rise further and ruin the washing machine, tumble dryer, fridge and solar batteries. It's now 4pm and no one has been to help and the water level is still rising. I have just been advised by Hom... Reviewed on: 12th April 2023

It took months to negotiate my claim, which is still not paid.

It took months to negotiate my claim, which is still not paid. I complained about their service and that their lack of communication, which was acknowledged, and they ignored all my communications by phone and email for months. I finally raised the issue with the ombudsman, and they lied and said they had not recieved my complaint. They then sent me a complaint resolution, without actually speaking to me to find out what my complaint was. The resolution did not address my conce... Reviewed on: 24th March 2023

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