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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1939 reviews)

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4.68

Based on 1,939 reviews, last reviewed 2nd Apr 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Simple easy to use Internet Banking Simple easy to use Internet Banking Reviewed on: 2nd April 2025

Latest lowest rating:

1

I am now in the process of changing my bank over bec... I am now in the process of changing my bank over because I am so fed up of not being able to access my account on my mobile. This happened to me once... Read more Reviewed on: 5th March 2025

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About this product

HSBC Kinetic Business Account reviews (1939)

Review of the HSBC Kinetic, Business Account:

Just so easy to set up and use

I'm not one to extol the virtues of banks (having previously worked for 2 competitors for over 25 years) but this app is incredible. Easy to use, simple to set up, so very easy to manage my business account - it literally could not have been made easier. The tech feels great, the instantaneous nature of all the transactions is superb - I would totally recommend this to any new or existing business Reviewed on: 18th March 2023

Very efficient and convenient business account

I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The incentive to open the account was a very welcome thing too. Reviewed on: 1st June 2023

Reply from HSBC Kinetic Hi Victoria, Thanks so much for your review and thank you for choosing HSBC Kinetic, we're delighted to hear that you're enjoying the Kinetic experience so far and everything is running smooth as it should. Thanks again, your HSBC Kinetic Team. Response date: 2nd June 2023

Account opening welcome document requires £15

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Reviewed on: 15th April 2023

Reply from HSBC Kinetic Hi Anish, This doesn't sound right and we'd like to take a look into this. Please contact us in the app using the 'chat to us' or call us. Many thanks Your HSBC Kinetic Team. Response date: 19th April 2023

Brilliant!!

Decided to choose HSBC for my business account after comparing with other providers. They tick all the boxes, Very simple to apply & the app is great to use. Happy customer!! Reviewed on: 7th April 2023

Reply from HSBC Kinetic We’ re thrilled that you loved your experience with HSBC Kinetic and thank you for your 5-star rating. We’re not resting on our laurels, we continually look for ways to improve our service and add even more useful features for our customers, your feedback helps us do this. Do have a look at our great products and partner offers to help you kick start your business. Thanks again Response date: 12th April 2023

Feedback

I have just started to use HSBC kinetic. I find it easy & friendly app to navigate, lots of benefits to explore. I’m really happy I joined the list of clients. Reviewed on: 6th April 2023

Superb

Everything you need for a small business. Great app. Small fees No hassle Reviewed on: 5th April 2023

Reply from HSBC Kinetic Thanks’ so much for the 5-star rating and your valuable feedback. No-hassle onboarding is a big priority for HSBC Kinetic so we’re pleased to see you had a great experience. We’re always looking to improve, so keep an eye out for new products and features. Don't forget to check out our partner’s page that have some great offers for HSBC Kinetic customers. Thanks again for your review Response date: 12th April 2023

Overall Simple safe setup

So far have found this an easy platform to se up with and enjoying each step using it Reviewed on: 5th April 2023

Reply from HSBC Kinetic We’re really pleased that you found the app easy to use and had a 5-star experience. Simplicity is a key element of the account so we’re always fine-tuning it to deliver a great experience. Make sure you explore all of our features and products to get the most out of your account. We have some great partner offers and products that may help you grow and manage your business. Many thanks for your review and rating us Response date: 12th April 2023

Quick to set up and gives decent benefits

Opened the account for diversifying risk and earning some benefits with getting higher interest rate. Reviewed on: 5th April 2023

perfect

perfect, perfect, perfect, perfect, Reviewed on: 5th April 2023

Reply from HSBC Kinetic Hi, Wow! thanks for rating us a 'perfect' ⭐⭐⭐⭐⭐ Response date: 5th April 2023

Smart and easy to use

Being a loyal customer of HSBC, I was excited to know how easy and smart the HSBC Kinetic app is when I opened my business account with them! Reviewed on: 5th April 2023

Reply from HSBC Kinetic Thanks Teresa, Welcome to HSBC Kinetic and we're delighted that you got your account fast. Great to have you and your business onboard. We hope you've ordered your debit card and started to explore the features we've designed to make business admin easy. Thanks again. Response date: 5th April 2023

Very good service and app. With excellent products attached

The HSBC kinetic business account is very helpful for me a small business owner. As it offers an overdraft, a credit card and a small business loan. It also has good customer service and an easy to use app. However the app would benefit from having the capability to write invoices and categorise payments. Other than that it’s great. Reviewed on: 5th April 2023

Reply from HSBC Kinetic Hi David, thanks for rating us. It's great to hear that you find our app helpful, lending options useful and service 5* . Thanks for your ideas we'll ask our team to look into these. Thanks again Response date: 5th April 2023

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