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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1934 reviews)

View other HSBC Kinetic products

4.71

Based on 1,934 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very efficient and convenient business account I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Very disappointed. Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Mone... Read more Reviewed on: 24th March 2024

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About this product

HSBC Kinetic Business Account reviews (1934)

Review of the HSBC Kinetic, Business Account:

Account opening welcome document requires £15

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Reviewed on: 15th April 2023

Reply from HSBC Kinetic Hi Anish, This doesn't sound right and we'd like to take a look into this. Please contact us in the app using the 'chat to us' or call us. Many thanks Your HSBC Kinetic Team. Response date: 19th April 2023

Always, ALWAYS HSBC

I run a small business and needed my first business bank - I can’t explain how easy the process was for me to start on this journey. I have personally banked with HSBC since I was 6 years old, and now I get to build my business with them. I have total trust in HSBC to help me build my business empire! Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi Jessica, we're thrilled that you've chosen HSBC Kinetic to be your business account companion on your journey to build your business empire. We've got many features that are designed to help you get off to a good start from discounts on accounting software and access to insurance, cashflow tools to help plan ahead through to savings and lending products to help you grow all available in the app and always there when your on the go. Great to have you and your business onboard, thanks for your review. Response date: 31st March 2023

Fantastic service

Quick response and speedy help whenever needed Reviewed on: 30th March 2023

Reply from HSBC Kinetic Hi Freddie, thanks for your 5* review. We're delighted to hear that you're enjoying your HSBC Kinetic experience. and find our service speedy. Our team are here to help and we've recently extended our Customer Support so if you need help you can contact us in the app using live chat Monday to Friday between 08:00 and 20:00hrs and on Saturdays between 0800 and 14:00hrs. Thanks for choosing HSBC Kinetic Response date: 31st March 2023

Very simple to set up and use

So easy to set up and use in app. 1 years free banking after that very reasonable monthly payment. Would recommend for small businesses Reviewed on: 29th March 2023

Reply from HSBC Kinetic Thanks John, great to hear that you got up and running fast and would recommend our app. HSBC Kinetic is more than just a business bank account in an app, we provide useful tools to see your cashflow, access to partner perks, lending products that you can apply for in minutes and much more all designed to make managing your finance easier. We don't charge the monthly maintenance fee for the first 12 months and then just £6.50 per month thereafter (other fees and charges apply). We're delighted that you're enjoying the value our app provides. Thanks again for your review Response date: 30th March 2023

Open a business account in a jiffy

At 9:10 am on Monday, I contacted HSBC bank to open a business account. They signposted me to their website and kinetic app. By 10:15 am on Monday, I had a business account.. Within 48 hours, I received the debit card for this account. Reviewed on: 29th March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic, we're delighted to hear that our award-winning account opening and onboarding experience delivered and your card arrived in a flash! Many thanks for your review. Response date: 29th March 2023

Very easy to sign up and use

I was really happy that I was able to make an account within a few days and start using it very quickly. Reviewed on: 29th March 2023

Reply from HSBC Kinetic Thanks for your review, our team created an application journey that's straight forward, smooth and all done in the app and we're delighted to hear that you were up and running fast. Response date: 29th March 2023

My experience so far has been amazing

Quick responses, updated regularly Reviewed on: 29th March 2023

Reply from HSBC Kinetic Our Customer Support team are great and we're delighted that you found our response time quick and that you were updated regularly. Response date: 29th March 2023

The best

Very cool is tge best branch un the uk Reviewed on: 29th March 2023

Number one

For me, this bank is number one! And it is in no way inferior to other leading banks. Reviewed on: 29th March 2023

Moved here after fraud

Moved here after I was defrauded elsewhere and no issues so far. Good bank, does what it says Reviewed on: 27th March 2023

Reply from HSBC Kinetic Hi, we're sorry to hear of your fraud with another provider and appreciate that it must have been frustrating to resolve. We take Fraud and cyber security seriously and we offer help and advice to spot frauds (which aren't always easy). In addition you may wish to download the free HSBC Fraud and Cyber Awareness app. It keeps you up to date with current scams, fraud trends and guides to help protect you and your money. Many thanks for your review. Response date: 28th March 2023

Highly recommend

Im new in Kinectic, and u luke everything. Recomendet to all Reviewed on: 21st March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic, we're delighted to hear that you're enjoying the app and that you'd recommend us. We hope you've ordered your debit card and find the products and services useful for your business. Thanks for your review! Response date: 22nd March 2023

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