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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1934 reviews)

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4.71

Based on 1,934 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very efficient and convenient business account I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Very disappointed. Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Mone... Read more Reviewed on: 24th March 2024

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About this product

HSBC Kinetic Business Account reviews (1934)

Review of the HSBC Kinetic, Business Account:

Account opening welcome document requires £15

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Reviewed on: 15th April 2023

Reply from HSBC Kinetic Hi Anish, This doesn't sound right and we'd like to take a look into this. Please contact us in the app using the 'chat to us' or call us. Many thanks Your HSBC Kinetic Team. Response date: 19th April 2023

Best business banking yet

I managed to be with other banks for my other businesses but hsbc still remains to be my best bank yet. With their easy to use app, I’ve never had any problems or concerns with them yet. Reviewed on: 21st March 2023

Reply from HSBC Kinetic Hi Michael, We're really pleased to hear that you're enjoying the app and finding it useful for all your finance admin. HSBC Kinetic is more than just another business bank account in an app and we hope you'll continue to find the products, services and customer support we offer a great companion for your business. Thanks again. Response date: 22nd March 2023

So quick, So easy, BEST Banking Transition I have EVER made

As a now 3-year old business, we were looking to upgrade our bank account whilst maintaining an on-the-go approach to business banking in general. It couldn't have been easier or quicker. I also got access to instant customer support who were kind and generous with their time when I needed help arranging an address update for the debit card which itself arrived within 2 working days. Brilliant service, easy-to-use app, fantastic support and a seamless transition for our business banking needs. Top notch all round. Reviewed on: 20th March 2023

Simple and smart!

This is my first Business account, HSBC Kinetic! I can do all my work with this fast and intelligent app in minutes! Also, prompt and result from oriented customer service... I strongly suggest Kinetic App! Reviewed on: 19th March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic we're delighted to have you and your business onboard. We're really pleased to hear that you find the app useful and easy to get those financial tasks done fast. We're always improving the app to make it the best it can be and we've recently extended our in app live chat support so you can contact us up until 20:00hrs during the week and on Saturdays from 08:00 to 14:00hrs. Thanks again for your review. Response date: 20th March 2023

Straight forward banking for busy businesses

I’ve been using HSBC Kinetic account for over a year. I can access my account securely and smoothly from my phone, easy transaction processes with helpful insights. Reviewed on: 18th March 2023

Reply from HSBC Kinetic Hi Nicky, Our app has a great record with 100% availability and in the rare need for planned maintenance we'll let you know in advance, keep downtime to a minimum and of course outside of business hours. We're delighted to hear that you find the cashflow and transaction analysis tools useful. Thanks for your review. Response date: 28th March 2023

Just so easy to set up and use

I'm not one to extol the virtues of banks (having previously worked for 2 competitors for over 25 years) but this app is incredible. Easy to use, simple to set up, so very easy to manage my business account - it literally could not have been made easier. The tech feels great, the instantaneous nature of all the transactions is superb - I would totally recommend this to any new or existing business Reviewed on: 18th March 2023

Amazing

Hi i have kinetic business account with HSBC costumer service are amazing and well the APP is just something you need easy usefull and anything you need i can say best business account in the uk Reviewed on: 17th March 2023

Reply from HSBC Kinetic Wow 'Best business account in the UK' we really couldn't ask for more, thank you so much for your review. We're delighted to hear that you're getting the most from the HSBC Kinetic app. Thanks again Response date: 28th March 2023

Smart presentation, easy to use, helpful

The modern presentation of the the business account really attracted me to looking into getting one further and then all of the fabulous features - I couldn’t turn down the opportunity to bank with HSBC for my business’ safety and security Reviewed on: 17th March 2023

Reply from HSBC Kinetic Hi., We're thrilled that HSBC Kinetic caught your eye and that our products and features stand out. Our app is more than just a business bank account in an app and we regularly update it to bring new features and further improvements make it even better.. It's great to hear that you're finding the service useful and that our app not only looks good but is also fit for business. Many thanks for your review. Response date: 17th March 2023

Very good servise.

Best bank in uk. Very helpful staff. Quick service. Reviewed on: 17th March 2023

Reply from HSBC Kinetic Hi Darius, we've recently extended our Customer Support hours so we're here to help on Saturdays from 08:00-14:00hrs and weekdays 08:00 to 20:00hrs, simply contact us in the app using live chat. Thanks for your review Response date: 17th March 2023

Just great

Great online banking, an app that works every time. Reviewed on: 17th March 2023

Reply from HSBC Kinetic Thanks for rating our app - we're chuffed to hear that you find the app a reliable companion for your business. Thanks again Response date: 17th March 2023

Good Experience so far

I have been using HSBC Kinetic for about 12 months now. The app has been fine, there have been some synch issues with Xero but they are becoming much less frequent now (which is great). The app is very easy to use, I have had no issues logging in, receiving money or making payments. I found the customer service by the messaging function very easy also. I recently had to resolve an issue with a lost card and it worked really well! I am really happy with it all at the moment. Reviewed on: 14th March 2023

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