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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1218 reviews)

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3.63

Based on 1,218 reviews, last reviewed 11th Oct 2024

22% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

HSBC review As soon as they manager HSBC saw my Israeli passport, they even cancelled online interview with me about opening a corporate account. They did not wri... Read more Reviewed on: 10th October 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

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HSBC Bank Account reviews (1218)

Reasonable banking services

I've had an online savings account and an online bill pay account with HSBC for quite a few years. I got the accounts when interest rates on such accounts were really good; unfortunately their interest rates (like with other banks) have gone way down. Whenever I've had to contact customer service by phone I've always had a good experience since their reps are knowledgeable and helpful. Their website is not quite as good when it comes to ease of use but it's still acceptable. I like that HSBC allows me the provision of designating a beneficiary for my accounts in the event of my death (a lot of banks don't allow that). Overall it's a good online bank. Reviewed on: 13th April 2015

HSBC is Great!

HSBC has been our bank for several years now. They are a secure financial institution, and they care about their customer's needs. I would recommend them. Reviewed on: 13th April 2015

never had any problems with this bank, first class service

they have exceeded my expectations every time. I am treated as an individual if ever I need to contact them. The online banking service is convenient and east to navigate to find the service I need at any time Reviewed on: 9th April 2015

bad service, incompetency, no word to express how bad HSBC is.

Bad service and customers are treated worst than animals ... Tried to open an account and after a mounth I am told that the account can be opened because of initials missing of my proof of adress.Great ridiculous does not kill. Was even asked to leave the branch................. That is scandalous and great Llodys agencies are next to them... This year Lloyds made a lot of benefits, no wonder why most of the Lloyds agencies are located next to HSBC ones. At least, in Lloyds banks, the customers service is a lot better and they offer solutions, HSBC proposes only troubles. The best expressions of HSBC ; I am sorry, I understand and rather than that no solutions proposed to help the customers. HSBC your policy can t be put into words to express how bad it is. I guess this statement won t change your methods and your outdated policies, continue like that Llodys and others normal banks will make even more benefits .................. Reviewed on: 21st March 2015

Rang as soon as suspicious activity was on my card

I had been purchasing games and other various things onlline and not even 30 seconds after i ordered the games hsbc rang to confirm that it was me using my card. I found this very helpful in case there was suspicious activity on my card, i would be content knowing they would ring to make sure straight away Reviewed on: 18th March 2015

Disappointing that such poor customer care exists in this organisation

Misleading information, rude advisors I will never deal with this bank again Reviewed on: 11th March 2015

They closed local branches, unhelpful staff not keen on keeping customers so I've moved to nat west

Been customer with them over 20 yrs, can't pay cheques anymore as local branches have closed, asked for new Internet Banking card got stunned look by cashier like I was talking another language in the end he said dunno. Suspended my credit card due to abnormal transaction that I understand but how about you phone me to prevent embarrassing me store? No longer keen on keeping customers happy so I'm in process of leaving. Reviewed on: 3rd February 2015

Outstanding customer care

Visited Canary Wharf branch today with my partner who needed to open a bank account. The member of staff we dealt with could not have been more helpful. We were very pleased with the assistance we received. Reviewed on: 31st January 2015

Fees are way over the top

I'm really happy with the service but the excess overdraft fees are just too much. It has got to the point where I am terrified of going overdrawn so I rarely use my bank account any more. I draw out my money each month and deal strictly in cash. Reviewed on: 29th January 2015

I have and with HSBC since I was a teenager the staff are always helpful and take the time to make sure you understand

I have always banked with HSBC. I have no issues regarding the service, however I do think they over charge if u accidentally go overdrawn other than that service is fab Reviewed on: 29th January 2015

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