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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Setting up took long

Took over 2 months to set up an account had to chase them up Reviewed on: 12th January 2016

good bank

hsbc is a decent bank. I have had an account with them throughout uni. Reviewed on: 12th January 2016

dispute department - dealt superbly

had s dispute with another company, bank dealt with it as i could not get my money back. they disputed my case well and retrieved 90% of my money Reviewed on: 10th January 2016

Theft of money from my account

I made a small online purchase (a lottery ticket) from a company that once it had my card details went on taking money every week from my account, eventually making me overdrawn and bouncing my direct debits. HSBC were not obliged to refund the money, I think because I had wittingly parted with my card details; but then neither were they obliged to waive £80.00 in overdraft charges, which to my surprise they did. Reviewed on: 3rd January 2016

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

No problems at all

Never had any problems with HSBC, the Digital Key thing they added in was a mess and have ended up dropping anyway so that has improved this, otherwise they have been fair, now support Apple Pay and couldn't ask for more. Reviewed on: 25th December 2015

Brilliant bank

HSBC delivers fast efficient service and offers fantastic deals for day to day banking. Recommended for graduates and students Reviewed on: 25th December 2015

Very pleased customer of 3 years

I've been a customer of HSBC for 3 years now, in all this time I've never had a single bad experience with them and have always been treated really well whenever I have any problems or need help with my account, for example when needing to set up online banking. Reviewed on: 24th December 2015

Great Bank

I have been with HSBC since my student days. Generally I have found HSBC to be great. I had an issue once and it was rectified promptly. No complaints from me! Reviewed on: 24th December 2015

long time customer

There are certainly better banks out there if you are looking for a current account that pays interest. However, I have no intention of changing as I have never had any problems and always get good service Reviewed on: 24th December 2015

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