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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Helpful staff, always ready to listen

When I've had problems the bank staff have always been willing to listen and help asugh as possible this includes helping me when an item I purchased did not arrive, extending overdraft temporarily and more. Reviewed on: 15th February 2016

bad charges and no overdRFT

BAD CHARGES AND POOR SERVICE I AM NOT A FAN OF THIS BANK I HAVE 1300 A MONTH IN MY BANK BUT THEYV WONT EVEN GIVE ME 100 OVERDRAFT Reviewed on: 15th February 2016

Great account

Great account and very helpful staff when applying too Reviewed on: 15th February 2016

Can't fault the service

The day to day running of my bank account is faultless, whether i am online or visiting the branch to update details or pay money in/withdraw I've not experinced a single hiccup in 22 years of banking with them. The only thing they could improve is their offers are not always as competitive as others on the market Reviewed on: 14th February 2016

Been with hsbc for 12 years, never had problems with them

I like how in comparison to other banks, when I go into the bank itself I am not touched and harassed by sales assistants. The staff have always been helpful and genuine when I have had queries. Reviewed on: 14th February 2016

Easy and professional

I have been with HSBC for around 8 years. It was very easy to sign up and they have always been helpful and professional whenever I needed anything. Reviewed on: 13th February 2016

Average!

I have a normal bank account with HSBC and have been with them many years. They provide adequate service and I've not had any issues with them at all. I find the online banking excellent, I detest the telephone so don't use that service. I recently went to pay a cheque into the bank and found my local branch has closed down, I wasn't aware this was happening. The staff in there were always really lovely but the opening hours were pretty pathetic anyway. I am not sure how I am supposed to deal with cheques now as I have had no information about the closure. My overall review would be that the service is adequate, no more or less than I would expect. Reviewed on: 13th February 2016

Bad Communication

Very rarely hear from them regarding my account or products Reviewed on: 12th February 2016

A great bank does what it says on the tin

Great bank. customer service is good Reviewed on: 12th February 2016

Cant complain at all :)

Ive been with my bank since i was about 8 years old. Havent had any problems with them. Overall they are a very good and trust worthy bank to be with. Reviewed on: 12th February 2016

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