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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1220 reviews)

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3.61

Based on 1,220 reviews, last reviewed 20th Nov 2024

17% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

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HSBC Bank Account reviews (1220)

Great customer service

I have progressed from a student account to a graduate account and have been with HSBC for a number of years. I am primarily with them because I work abroad frequently and they really have branches everywhere! However, the highlight of my experience is from the staff at a UK branch, in Kendal. Anytime I have experienced a problem while abroad, they have worked to fix it asap and have helped me out of a number of fixes. They even give me a cup of tea whenever I pop into the branch. I really feel the customer service at the Kendal branch is fantastic. Reviewed on: 9th August 2015

A good mix of secure and simple.

Unlike many these days that seem to push endlessly towards apps for security or rely solely on passwords HSBC gives you a little keypad doodad which generates a code for you to log in with. Fortunately if the doodad breaks or gets lost you can still do basic banking, checking your balance and (I think) paying existing payees. But you can't set up new payees. To me, this is the best of both worlds. Outside of address changes (which went smoothly) I've never had to contact customer support. So can't really comment. On the other hand I've had the account for 14 years without needing to contact customer support so that says... something I suppose. Reviewed on: 9th August 2015

Thirty years with the bank but the relationship is coming to an end.

The lack of staff in branches has gradually become a real issue. The customer service by phone has always been hit and miss but the knowledgable and friendly staff in the branch were always HSBC's saving grace. With a skeleton crew manning busy banks most customers are now given a quick 'hello' from stressed meeters-and-greeters before being waved towards internet-banking terminals. Fine if you're PC-savvy but unfortunately not everyone is. Reviewed on: 9th August 2015

Good customer service when needed, but disproportionately high charges

I've been with HSBC with over 10 years now, and I've always found the customer service in branch second to none. The telephone and internet services are a little more hit and miss, but on the whole good value. However, the charges placed for unauthorised overdraft/bounced direct debits are disproportionately high, and there is sometimes too much red tape - I've been unable to remove a student marker from my account since leaving university seven years ago, because no one I speak to seems able to do it. Reviewed on: 9th August 2015

Un rewarding

There customer service is fine. But the interest rates are next to nothing with no incentives at all. Reviewed on: 9th August 2015

No benefit to banking with them

I've been with HSBC for years but am seriously considering switching. So many other banks offer incentives for switching but HSBC offer nothing for staying. Interest rates are poor and it's a nightmare if you want to speak to someone - ring them up and you're put on hold before speaking to someone based on the other side of the world, go into a branch and it's filled with machines with no staff to be seen! Reviewed on: 9th August 2015

great experience with HSBC

Always been with HSBC very helpful and give great advice, someone is always willing to help you when you have a problem Reviewed on: 7th May 2015

Does what it says on the tin.

I enjoy being with HSBC, they are reliable and secure. However, my main bug bare about them is that its hard to actually get to a counter at a bank. You seem to get interrogated on arrival at the branch and if it is something that can be solved on the phone you are more or less banned from going upstairs to actually speak to a person. Other than that though, I love how seriously they take my security. It's almost too tricky to transfer and access my money online. They have never given me a reason not to trust them and they do exactly what they say. They are a good, reliable, trustworthy bank, they just seem to shy away from face to face customer service. Reviewed on: 29th April 2015

Great Customer Service

Friendly call center staff who gets straight to the point, in my case informing me to go to a branch. At the branch the staff are just as helpful and normally ones all ways free! Reviewed on: 29th April 2015

HSBC is amazing, easy to access online or visit as there are plenty of stores.

I have a credit card and student account at HSBC. There is plenty of access online, apps and there are plenty of banks around so you can always visit. It is amazing and the staff are incredible, there's always someone available and they're always so friendly and helpful! Reviewed on: 29th April 2015

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