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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1312 reviews)

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3.65

Based on 1,312 reviews, last reviewed 7th Nov 2025

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

The person that attended to me was sp helpful and... The person that attended to me was sp helpful and calm to sort out my problems and respectful Reviewed on: 15th October 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1312)

They closed local branches, unhelpful staff not keen on keeping customers so I've moved to nat west

Been customer with them over 20 yrs, can't pay cheques anymore as local branches have closed, asked for new Internet Banking card got stunned look by cashier like I was talking another language in the end he said dunno. Suspended my credit card due to abnormal transaction that I understand but how about you phone me to prevent embarrassing me store? No longer keen on keeping customers happy so I'm in process of leaving. Reviewed on: 3rd February 2015

Outstanding customer care

Visited Canary Wharf branch today with my partner who needed to open a bank account. The member of staff we dealt with could not have been more helpful. We were very pleased with the assistance we received. Reviewed on: 31st January 2015

Fees are way over the top

I'm really happy with the service but the excess overdraft fees are just too much. It has got to the point where I am terrified of going overdrawn so I rarely use my bank account any more. I draw out my money each month and deal strictly in cash. Reviewed on: 29th January 2015

I have and with HSBC since I was a teenager the staff are always helpful and take the time to make sure you understand

I have always banked with HSBC. I have no issues regarding the service, however I do think they over charge if u accidentally go overdrawn other than that service is fab Reviewed on: 29th January 2015

Not very helpful, very basic.

They made it very difficult to get hold of them and despite them taking charges from my account after they were in the wrong, they refunded the charges but continued to take the interest! Reviewed on: 26th January 2015

The most unhelpful bank I have ever had the displeasure of communicating with.

This bank has no provision for more elderly customers who need a little help to run their accounts. Whilst my father was extremely ill he was forced to read out numbers from his debit card and answer questions even though he had answered all security questions and asked for me to assist him. After his death, we have had to contact this shambles of a bank on numerous occasions to finalise his affairs. Whilst having cause to contact customer services having been locked out of her online account, they make no provision for her difficultyin hearing and although she answered security questions and asked for me to be able to continue to explain what the problem was we were refused. All the internet helpline did was pass us back to customer services. If you like wasting your time speaking to people who have no desire to help and are reading from a script then open an account with HSBC. If you have better ways to spend your time avoid them at all costs. Rude, unhelpful and impersonal. Reviewed on: 19th January 2015

Love this bank - have banked with others but NOW have confidence in my bank

Changed banks and feel HSBC have given me confidence. They text if I'm overdrawn so I can top up account so I won't be charged. Fab service as well Reviewed on: 19th January 2015

Fair at times.

I have had ups and downs with my bank over the 15+ years I have been with them. I have had nasty hidden charges that I was unaware existed, but I have also have a small amount of compassion from the bank. I have been overdrawn on an unarranged overdraft in the past. A couple of times I have explained my situation to the bank, and they withdrew my charges. I am not entirely happy with the set up of charges of unarranged overdrafts. I have argued before that if the money is not in my bank, and I did not ask for an overdraft, why do you allow companies (direct debit for example) to take the money, then rendering my to an obscene charge of £25 for £10 over! I feel this is just a way for the bank to make money off my unfortunate circumstances and have argued with them about it in the past, begging them to not allow any money extra to be withdrawn at any time as I do not want to get into debt of any kind. On another note, i like the online banking, although the little gadget for the password is an utter pain. I have to take it with me everywhere and it's not very pretty and very easy to lose! I have had trouble trying to get a bank card after i've been travelling abroad - it has taken over a month so far and I still do not have the card. Customer service reps I have found to be hit and miss - some will do what they have said, others may tell me one thing and do another. That is frustrating. Overall my experience with HSBC has been hit and miss. They have shown compassion at times by wiping charges when I am in a tough situation, but charges I found to be misleading and unnecessary. Reviewed on: 18th January 2015

Faultless, easy & stress-free banking for the modern-day Brit

I've dabbled with various banks - holding several accounts at any one given time - and often move around using the Switch guarantee service to take advantage of any deals. The one constant account I've held is my HSBC account which I opened on my first day at secondary, had through Uni, as a post-grade, now approaching my 30th Birthday and I won't be dispensing with them anytime soon. They've adapted to my needs as an individual as I've grown through the stages of my life. I expect them to be the first port of call when I make enquiries into getting a mortgage in the coming years. By comparison, their online banking service is incomparable. Other High St. banks are really lagging behind in that department. Well done HSBC, keep-up the good work. Reviewed on: 14th January 2015

very poor customer service

had a payment go missing. Phoning up to sort it out was a headache. No one wanted to listen spent forty minutes on hold Reviewed on: 2nd January 2015

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