Write a review

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

View other HSBC products

3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

83% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1306)

HSBC

I put money in, I get money out. Other than that, nothing to report! Reviewed on: 18th February 2016

Never had any problems

Have never had problems with HSBC. They keep in contact by letter. The online banking system is easy to use and is secure. I have never needed to think about switching to another bank. Reviewed on: 18th February 2016

Great Day-To-Day Banking

Great for everyday use, but closure of branches past few months is unwelcome news Reviewed on: 18th February 2016

Above the law

Bank has been good too me ,shame about the Mexican money laundering and the "Pathetic" threats about leaving the UK,if you want leave the UK I will help you pack...time to change banks Reviewed on: 18th February 2016

The app is rubbish!

I use the HSBC app to check my bank account every day and it almost always doesn't load or has 'Sorry this service is unavailable' and it drives me up the wall! Reviewed on: 18th February 2016

foreclosed the moment I told em I was redundant

I decided that I needed to inform the bank that I was redundant and looking for work I know that last post is at 4:30 so when the next day after the 3:00 meeting when a letter arrived telling me they had closed my credit line I knew what the "manager" had been typing during our interview I would like to see these tax avoiding gits get their comeuppance Reviewed on: 18th February 2016

overall satisfation since the '60's

from the Midland days to todays digital offering I've had all the advice and guidance to take me through life, from day to day banking to loans, credit cards and savings. My family have followed suit. Reviewed on: 18th February 2016

Never had any grounds for complaint.

I have been a customer of HSBC since 1987 when it was Midland Bank. I can't fault them in any way, and have embraced the advent of online banking. Reviewed on: 18th February 2016

Extremely frustrating trying to report suspect fraudulent use of my Debit Card

I received a text message asking me to call re suspected fraudulent use of my debit card. I called the number given and quoted the reference given in the text. As they were asking lots of questions including sortcode, account number, name etc I asked for evidence that I was talking to HSBC. The person I was speaking to was quite unhelpful and more or less said that I would have to trust him. He did say I could hang up and call the number on my card. Hanging up and calling another number is a well know trick of fraudsters. His reposne was that there was nothing else he could do. I asked about any information they held such as a phrase, mothers maiden name etc that I had had to give them and was told he didn't have access to that. As I was at work and it is unlikely that the keeping a line open trick would work I tried to call back. It is almost impossible to get through to a real person, it is all press 1,,2,3 etc and then it needs my security number which I didn't have with me at work. Banks need to realise that we can't all remember every password and number. If we have to go through automated systems there needs to be an option to speak to a person when none of the options are applicable or we can't complete the automated sequence. When trying to report fraud or stolen cards surely it should be made easy to get through. After this experience I will probably move banks as there are a lot of offers at the moment trying to persuade customers to move. I am not upset about checking to see if my card had been subject to fraudulent use but they need to realise that they are dealing with customers. Without us they would not have a business. Reviewed on: 17th February 2016

Just a Bank

It was a good bank when i first turned to HSBC now its just another run of the mill Bank Reviewed on: 17th February 2016

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Monzo 4.92 from 17222 reviews
Current Account
from Allied Irish Bank - AIB 2.55 from 16 reviews
Current Account
from Weatherbys Private Bank 0.00 from 0 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.79 from 6 reviews
Regular Saver
from HSBC 4.43 from 25 reviews
Business Insurance
from HSBC 4.33 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub