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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

25 years and still with HSBC

Really helpful, never had a problem and I think I will always stay with them! Reviewed on: 19th February 2016

Solid performance

Their fraud team is spot on looking for unusual action on your account and taking quick action to resolve Reviewed on: 19th February 2016

Friendly service, fast & helpful app

Staff are always friendly and they make sure to help you no matter what. The online banking via the website and the app are both very easy to use and very helpful...especially the app! Reviewed on: 19th February 2016

Breaking out of Alcatraz would be easier than accessing my account!

The security on my HSBC account initially seemed like a selling point. Ah I my money will be secure I thought - great in the days of hacked accounts and stolen pin numbers. WRONG! All its done is create endless problems and obstacles in accessing my own money. From being unable to use my card to buy a ticket on the train to needing the daft pin keyring thing to access my account online and having my account frozen if I make any transaction remotely out of the ordinary. But the one that took the cake was being left stranded in India (even after telling HSBC where I was going) unable to access my money and spending a small fortune on overseas calls to HSBC trying to sort it and being told they couldn't do anything! Reviewed on: 19th February 2016

An excellent, speedy service.

Never any mistakes. Speedy courteous service. Reviewed on: 19th February 2016

HELP AFTER BEREAVEMENT

MY HUSBAND DIED SUDDENLY AND HSBC WERE SO UNDERSTANDING AND HELPFUL IN SORTING OUT MY FINANCES AND THE OVERDRAFT OF £2600 THAT I HAD BEEN LEFT WITH THEY STOPPED ALL INTEREST CHARGES WHILST I SORTED OUT MY BENEFITS. THEY KEPT IN CONTACT WITH ME TO CHECK HOW I WAS MANAGING FINANCIALLY AND AFTER ABOUT EIGHTEEN MONTHS THEY INFORMED ME THAT THEY WOULD NOT PURSUING THE DEBT OWED FROM THE OVERDRAFT DUE TO MY MEDICAL CONDITION. THEY ALSO HELPED ME BY ARRANGE A NEW ACCOUNT WITH THEM Reviewed on: 18th February 2016

Good, solid performance from mainly internet use

Been with bank/account for nearly 20 years. No reason to change Reviewed on: 18th February 2016

HSBC

I put money in, I get money out. Other than that, nothing to report! Reviewed on: 18th February 2016

Never had any problems

Have never had problems with HSBC. They keep in contact by letter. The online banking system is easy to use and is secure. I have never needed to think about switching to another bank. Reviewed on: 18th February 2016

Great Day-To-Day Banking

Great for everyday use, but closure of branches past few months is unwelcome news Reviewed on: 18th February 2016

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