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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1221 reviews)

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3.61

Based on 1,220 reviews, last reviewed 20th Nov 2024

17% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

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HSBC Bank Account reviews (1221)

Poor service, not reliable

I have banked with HSBC for many years, however due to an error made by staff in my local branch, whereby money to purchase a house was incorrectly transferred, meant a delay on the exchanging of contracts which cost me time and money. Staff should be fully trained in all systems before they are allowed to deal with customer enquiries. Be specific about the kind of transfer you need to make and double check this before the staff member submits the request. Reviewed on: 29th August 2015

good reliable bank

better banks out there for interest rates, but if you want good service you cant beat hsbc Reviewed on: 29th August 2015

Easy to use and friendly

I have been with HSBC for a number of years. I just have a basic bank account, but I find them so easy to deal with. The staff are always friendly and helpful, and I find their online banking to be simple to navigate. Although I don't get a particularly good rate of return, for a day-to-day access account I find HSBC is the easiest to use. Reviewed on: 28th August 2015

Good basic type of account

have always found the branch staff and service to be very good. However if you want a bank account that pays interest then you need to look elsewhere Reviewed on: 28th August 2015

Good rates.

I've used this service for a long time. Good basic rates. Nothing to dislike. Reviewed on: 26th August 2015

No interest but fab customer service.

I have had a basic current account with this company for years. Although their interest is pitiful (well at the moment non existent) at least their customer service is second to none. I once had an issue and phoned them up. After I'd spoken to one of their UK staff they said someone would phone me back and within ten minutes one of the managers was on the phone and had sorted out the problem. I also received a modest amount of compensation. Reviewed on: 26th August 2015

Efficient but faceless

I like HSBC, I find them reliable and secure and provide all I need. However, my big complaint is the reluctance to even let you get to the counters. At our local branch the counters are upstairs and it feels like a spanish inquisition to be allowed up to them. I much prefer to do some things with a person, not just a machine. Other than that, I am very pleased! Reviewed on: 26th August 2015

Terrible Service

After signing up for an account aged 16 and staying loyal for nine years, I received a letter through the post explaining they were closing my account due to too many gambling transactions. I barely had any, just the odd bet on the football on a Saturday. I couldn't believe this and it caused major upheavel having to change account and card details absolutely everywhere. Reviewed on: 26th August 2015

Never had an issue

I've had this bank account for almost 10 years now and I have never had a problem. Customer services have always been helpful and I've always had a quick response when applying for an overdraft. Reviewed on: 25th August 2015

Excellent customer service with HSBC

I've banked with HSBC for over 10 years now and I can't fault them. I've had experience with their student account and graduate account, both of which were brilliant. Their customer service is excellent and they are very responsive to any payment which is classed as suspicious, I've had to contact them in the past over an internet payment they were querying, but this was fixed easily and promptly. The internet banking service is great, really handy to set up standing orders and pay bills quickly and efficiently. Reviewed on: 25th August 2015

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