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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Contact when something went wrong

Bank made a mistake around payment of a direct debit, initially reluctant to accept responsibility but after speaking face to face with member os staff at branch, matter quickly resolved Reviewed on: 29th March 2016

great if you don't need actual teller service.

The on-line banking is great , really easy to use. However if you go into the bank , someone heads you towards the machines always. The actual peopled cashier points are hidden away around the corner and they don't seem to like anyone using them. Reviewed on: 28th March 2016

Customer Service

I have been with HSBC for 16 years and have found their customer survive to be fantastic even when speaking to call centres. Reviewed on: 28th March 2016

Switching was painful

I decided to take HSBC up on their switching offer, however it was a painful process from start to finish. Very little communication, when I rang up to find out where my bank card was - I was told that one was never ordered. This was for my current account, not sure how I was meant to use it without a card? Telephone banking was a slow process, on hold for up to half hour at a time before getting through to a representative that didn't seem to understand the offer. Overall, although the switch went through, I have not been impressed with HSBC's service. Reviewed on: 28th March 2016

Found out branch was closed when I went to pay in cheque.

I can just about get by with online banking, I can't stand the call centre as I struggle with the accents and can barely hear and now the branch is closed. The account provides me with what I need, but I don't really rate the bank. Reviewed on: 28th March 2016

SLOW PROCESS

Took advantage of their switching bonus of £120. It is very slow and a long winded process with forms being sent by post, then phone calls then more forms. once you get through that the banking is ok but nothing special Reviewed on: 28th March 2016

Horrible customer service

What's the point of having branches if you can't even speak to someone face-to-face? Every time I use a HSBC branch I get palmed off to their telephone service which has long queues and rude advisors. Reviewed on: 28th March 2016

Silly easy low interest account

The best rate for student 0% interest and simple to use and understand online interface. Reviewed on: 28th March 2016

Terrible customer service

My card got blocked so I couldn't buy any food for that evening! It then took 1 hour and 40 mins on hold before I could speak to anyone, meanwhile I twitted hsbc help and they were absolutely uselessly telling me I have use another card! The problem was I didn't have another card! This happened at 6.30pm and wasn't resolved till 9.40pm and at that point it was to late to go back out to get food! The lady I spoke to on the phone was so rude it actually upset me! I'm seriously disappointed. Reviewed on: 26th February 2016

Awful overdraft fees.

I accidentally went over my agreed overdraft limit by a couple of pounds and the HSBC overdarft fees spiralled into a mountain of debt. Every time I brought my account back into credit they would take more fees, which would take me back over the limit. In the end a friend lent me enough money close my account. I understand that there has to be consequences for going over the agreed limit, but HSBC's exorbitant fees are just taking advantage of society's poorest people. Reviewed on: 19th February 2016

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