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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

81% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

Silly easy low interest account

The best rate for student 0% interest and simple to use and understand online interface. Reviewed on: 28th March 2016

Terrible customer service

My card got blocked so I couldn't buy any food for that evening! It then took 1 hour and 40 mins on hold before I could speak to anyone, meanwhile I twitted hsbc help and they were absolutely uselessly telling me I have use another card! The problem was I didn't have another card! This happened at 6.30pm and wasn't resolved till 9.40pm and at that point it was to late to go back out to get food! The lady I spoke to on the phone was so rude it actually upset me! I'm seriously disappointed. Reviewed on: 26th February 2016

Awful overdraft fees.

I accidentally went over my agreed overdraft limit by a couple of pounds and the HSBC overdarft fees spiralled into a mountain of debt. Every time I brought my account back into credit they would take more fees, which would take me back over the limit. In the end a friend lent me enough money close my account. I understand that there has to be consequences for going over the agreed limit, but HSBC's exorbitant fees are just taking advantage of society's poorest people. Reviewed on: 19th February 2016

25 years and still with HSBC

Really helpful, never had a problem and I think I will always stay with them! Reviewed on: 19th February 2016

Solid performance

Their fraud team is spot on looking for unusual action on your account and taking quick action to resolve Reviewed on: 19th February 2016

Friendly service, fast & helpful app

Staff are always friendly and they make sure to help you no matter what. The online banking via the website and the app are both very easy to use and very helpful...especially the app! Reviewed on: 19th February 2016

Breaking out of Alcatraz would be easier than accessing my account!

The security on my HSBC account initially seemed like a selling point. Ah I my money will be secure I thought - great in the days of hacked accounts and stolen pin numbers. WRONG! All its done is create endless problems and obstacles in accessing my own money. From being unable to use my card to buy a ticket on the train to needing the daft pin keyring thing to access my account online and having my account frozen if I make any transaction remotely out of the ordinary. But the one that took the cake was being left stranded in India (even after telling HSBC where I was going) unable to access my money and spending a small fortune on overseas calls to HSBC trying to sort it and being told they couldn't do anything! Reviewed on: 19th February 2016

An excellent, speedy service.

Never any mistakes. Speedy courteous service. Reviewed on: 19th February 2016

HELP AFTER BEREAVEMENT

MY HUSBAND DIED SUDDENLY AND HSBC WERE SO UNDERSTANDING AND HELPFUL IN SORTING OUT MY FINANCES AND THE OVERDRAFT OF £2600 THAT I HAD BEEN LEFT WITH THEY STOPPED ALL INTEREST CHARGES WHILST I SORTED OUT MY BENEFITS. THEY KEPT IN CONTACT WITH ME TO CHECK HOW I WAS MANAGING FINANCIALLY AND AFTER ABOUT EIGHTEEN MONTHS THEY INFORMED ME THAT THEY WOULD NOT PURSUING THE DEBT OWED FROM THE OVERDRAFT DUE TO MY MEDICAL CONDITION. THEY ALSO HELPED ME BY ARRANGE A NEW ACCOUNT WITH THEM Reviewed on: 18th February 2016

Good, solid performance from mainly internet use

Been with bank/account for nearly 20 years. No reason to change Reviewed on: 18th February 2016

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