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Steve Griffiths

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Review of the HSBC, Bank account:

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Refuse to follow instructions

After more than 30 years of trouble free banking I now find myself forced to look elsewhere. 7 months ago we received notification that we were to be 'upgraded' to an Advance account, and a list of the 'benefits' of this. Having reviewed the 'benefits' we concluded that the Advance account did not suit our requirements. I visited the local branch and agreed that this 'upgrade' would not take place. It was upgraded anyway. 2 further visits to the branch finally got it switched back. A month ago, we received notification that the account was to be 'upgraded' again. A further visit to the branch, this time somewhat less friendly, resulted in an assurance that the matter would be dealt with.. This morning the new Advance debit cards arrived......... Goodbye HSBC, not wasting any more time on this matter. Reviewed on: 8th July 2016

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