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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1307 reviews)

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3.67

Based on 1,307 reviews, last reviewed 5th Sep 2025

56% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1307)

Friendly and trustworthy

HSBC is a company that has never let me down. I bank in many different ways (online, mobile, in branch) and it is reassuring to know that they are always there to provide help and support. Reviewed on: 24th December 2015

Friendly and Professional

I really like banking with HSBC. The staff are always friendly and professional. I've banked with them for 25 years and I have a variety of different products with them yet I've never had any cause to complain. I would definitely recommend them to others, Reviewed on: 24th December 2015

quick to respond and very fair

Great online messaging feature Quick to respond Very helpful and friendly Love this bank Reviewed on: 17th December 2015

Simple and Easy

Easy to us, detailed account information, useful tools, simple DD set up. Never have to call the bank, everything I need is online. Reviewed on: 12th December 2015

Advance Customer

Excellent customer service whenever I am in branch, they automatically upgraded me to a HSBC advance account which comes with a few extra benefits. Their main thing is that if you wait for more than 10 minutes or so in branch they send you to their premier customer advisers (who are normally sitting there not busy anyway) a small and sensible touch which so few banks do! Reviewed on: 12th December 2015

Good customer service and easy to use account

The internet banking website and app is one of the best out there. Reviewed on: 7th December 2015

A reliable but sparkless relationship...

...which is why I'm strongly considering a divorce from HSBC. I've been with HSBC since I was a child (obviously not out of choice) and have stayed with them until the present day, my early adult life. It's not that HSBC are bad but in today's market, with all the offers of cashback and shopping voucher, I expect more from being a customer, particularly a loyal one. The few benefits there are involve paying in regular monthly amounts which isn't suitable for someone in my circumstances. In-branch customer service is fine and in my branch at least, there are an array of self-service machines. The call/contact centre people are helpful...once you get through to them, I've never had a current account with anyone other than HSBC so can't say how the waiting times compare but I'd be surprised if HSBC ranked highly. The call centre is foreign based which can be sometimes frustrating when after waiting a while on the phone, simply deciphering the accent takes up more of your time but like I said, the staff's professionalism isn't in question. Security is good. Suspicious transactions are blocked and security procedures are followed in-branch and over the phone. You require a telephone security number for the call centre to do anything useful. New debit cards are despatched promptly. I've not used online banking with HSBC but it's also not something they take a half-hearted approach to. My personal opinion is it's too convoluted, what with having to receive a keypad through the post and whatnot but I assume others appreciate it. In summary, HSBC provides an adequate basic current account but it's nothing special. I'd recommend looking around for a provider who might demonstrate their appreciation of you a bit more. Reviewed on: 4th December 2015

30 Years of Service

I have been with HSBC since I was a "Midland Bank" Griffin saver. I have a bank account, savings accounts and a loan with them. The website is incredibly easy to use and I access it daily. Moving money between accounts and paying friends is simple. The iphone app is also very easy to use. My only issue was before the days of internet banking. I really didn't like the telephone banking system and found that I never got through to anybody who truly understood my needs. I have no intention of moving banks. Reviewed on: 30th November 2015

ASSISTANCE AFTER BECOMING A WIDOW

AFTER MY HUSBAND DIED SUDDENLY, HSBC HELPED ME SORT OUT MY FINANCES, WORK OUT A BUDGET AND GAVE ME REGULAR UPDATES ABOUT THE OVERDRAFT THAT I OWED TO THEM FROM THE JOINT ACCOUNT THAT I HAD WITH MY HUSBAND, THEY SUSPENDED ANY INTEREST CHARGES AND CANCELLED ANY CHARGES THAT HAD BEEN APPLIED TO THE ACCOUNT. AFTER REGULAR CONTACT ABOUT THIS THEY INFORMED ME THAT THEY WOULD NOT BE PURSUING THE AMOUNT I OWED THEM WHICH I WAS A MASSIVE RELIEF. THEY ALSO PROVIDED ME WITH A NEW ACCOUNT SO THAT ANY BENEFIT PAYMENTS WOULD NOT BEEN USED TO CLEAR ANY OF THE OVERDRAFT DEBT PRIOR TO THEM CANCELLING THE AMOUNT THAT WAS OWED Reviewed on: 30th November 2015

Excellent Advance Bank Account

I have been with HSBC for approximately 15 years and have never had any problems with them. The staff in store and on the phone are always helpful and polite and with the automated systems in most banks this makes everyday tasks easy. Reviewed on: 24th November 2015

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