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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

SLOW PROCESS

Took advantage of their switching bonus of £120. It is very slow and a long winded process with forms being sent by post, then phone calls then more forms. once you get through that the banking is ok but nothing special Reviewed on: 28th March 2016

Horrible customer service

What's the point of having branches if you can't even speak to someone face-to-face? Every time I use a HSBC branch I get palmed off to their telephone service which has long queues and rude advisors. Reviewed on: 28th March 2016

Silly easy low interest account

The best rate for student 0% interest and simple to use and understand online interface. Reviewed on: 28th March 2016

Terrible customer service

My card got blocked so I couldn't buy any food for that evening! It then took 1 hour and 40 mins on hold before I could speak to anyone, meanwhile I twitted hsbc help and they were absolutely uselessly telling me I have use another card! The problem was I didn't have another card! This happened at 6.30pm and wasn't resolved till 9.40pm and at that point it was to late to go back out to get food! The lady I spoke to on the phone was so rude it actually upset me! I'm seriously disappointed. Reviewed on: 26th February 2016

Awful overdraft fees.

I accidentally went over my agreed overdraft limit by a couple of pounds and the HSBC overdarft fees spiralled into a mountain of debt. Every time I brought my account back into credit they would take more fees, which would take me back over the limit. In the end a friend lent me enough money close my account. I understand that there has to be consequences for going over the agreed limit, but HSBC's exorbitant fees are just taking advantage of society's poorest people. Reviewed on: 19th February 2016

25 years and still with HSBC

Really helpful, never had a problem and I think I will always stay with them! Reviewed on: 19th February 2016

Solid performance

Their fraud team is spot on looking for unusual action on your account and taking quick action to resolve Reviewed on: 19th February 2016

Friendly service, fast & helpful app

Staff are always friendly and they make sure to help you no matter what. The online banking via the website and the app are both very easy to use and very helpful...especially the app! Reviewed on: 19th February 2016

Breaking out of Alcatraz would be easier than accessing my account!

The security on my HSBC account initially seemed like a selling point. Ah I my money will be secure I thought - great in the days of hacked accounts and stolen pin numbers. WRONG! All its done is create endless problems and obstacles in accessing my own money. From being unable to use my card to buy a ticket on the train to needing the daft pin keyring thing to access my account online and having my account frozen if I make any transaction remotely out of the ordinary. But the one that took the cake was being left stranded in India (even after telling HSBC where I was going) unable to access my money and spending a small fortune on overseas calls to HSBC trying to sort it and being told they couldn't do anything! Reviewed on: 19th February 2016

An excellent, speedy service.

Never any mistakes. Speedy courteous service. Reviewed on: 19th February 2016

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