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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Branches

Sadly had to leave them as their closed many of their local branches to me. Reviewed on: 24th December 2015

Ok but not improving

The service is OK but the help desk service is not as good as it was once. Reviewed on: 24th December 2015

customer service excellent

Visited the branch recently for help with on-line banking registration. Customer service excellent. Asked to wait one minute as had no appointment. When shown to a desk I explained had to be in M and s to finish food shopping before lunh time. Queries all fully explained in a very timely manner. Reviewed on: 24th December 2015

Great customer service, meets all your banking needs

I've had a bank account with HSBC for over 15 years now, and I wouldn't hesitate to recommend them to other potential customers. Their customer service is very good, despite the dialect of some of the customer services reps being tricky to understand at times. But whenever I've had a query or concern, they've been quick to answer my questions and put my mind at ease. I've had experience with both their student and graduate accounts, I received a free 5 year railcard with the student account which was so useful during my studies. Recently I received a message from the bank regarding an online purchase that had aroused suspicion. Luckily I recognised the website as one I had attempted to purchase from and my payment hadn't gone through. Whilst phoning the bank to unblock your account would irritate some people, on the contrary I felt reassured that HSBC were on the alert for online fraud. It was quick and easy to sort out and hardly took any time. Keep up the great work HSBC! Reviewed on: 24th December 2015

Dependable banking

I have been with HSBC since my days as a student and they have always been helpful throughout helping whenever and wherever they could . Reviewed on: 24th December 2015

It is useful

HSBC is a largest bank in the UK and we use the bank for more than 30 years because all of our family have customs with them. The main large brunches have at least one custumer service staff who can offer help at the entrance. Today, I enquired about my previous transaction detail and despite a busy morning, a friendly staff was at her hand to assist me. She was professional and abided by confidentiality as she made sure to direct me to the enclosed booth. Reviewed on: 24th December 2015

Friendly and trustworthy

HSBC is a company that has never let me down. I bank in many different ways (online, mobile, in branch) and it is reassuring to know that they are always there to provide help and support. Reviewed on: 24th December 2015

Friendly and Professional

I really like banking with HSBC. The staff are always friendly and professional. I've banked with them for 25 years and I have a variety of different products with them yet I've never had any cause to complain. I would definitely recommend them to others, Reviewed on: 24th December 2015

quick to respond and very fair

Great online messaging feature Quick to respond Very helpful and friendly Love this bank Reviewed on: 17th December 2015

Simple and Easy

Easy to us, detailed account information, useful tools, simple DD set up. Never have to call the bank, everything I need is online. Reviewed on: 12th December 2015

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