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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1220 reviews)

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3.62

Based on 1,220 reviews, last reviewed 20th Nov 2024

40% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

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HSBC Bank Account reviews (1220)

Fees are way over the top

I'm really happy with the service but the excess overdraft fees are just too much. It has got to the point where I am terrified of going overdrawn so I rarely use my bank account any more. I draw out my money each month and deal strictly in cash. Reviewed on: 29th January 2015

I have and with HSBC since I was a teenager the staff are always helpful and take the time to make sure you understand

I have always banked with HSBC. I have no issues regarding the service, however I do think they over charge if u accidentally go overdrawn other than that service is fab Reviewed on: 29th January 2015

Not very helpful, very basic.

They made it very difficult to get hold of them and despite them taking charges from my account after they were in the wrong, they refunded the charges but continued to take the interest! Reviewed on: 26th January 2015

The most unhelpful bank I have ever had the displeasure of communicating with.

This bank has no provision for more elderly customers who need a little help to run their accounts. Whilst my father was extremely ill he was forced to read out numbers from his debit card and answer questions even though he had answered all security questions and asked for me to assist him. After his death, we have had to contact this shambles of a bank on numerous occasions to finalise his affairs. Whilst having cause to contact customer services having been locked out of her online account, they make no provision for her difficultyin hearing and although she answered security questions and asked for me to be able to continue to explain what the problem was we were refused. All the internet helpline did was pass us back to customer services. If you like wasting your time speaking to people who have no desire to help and are reading from a script then open an account with HSBC. If you have better ways to spend your time avoid them at all costs. Rude, unhelpful and impersonal. Reviewed on: 19th January 2015

Love this bank - have banked with others but NOW have confidence in my bank

Changed banks and feel HSBC have given me confidence. They text if I'm overdrawn so I can top up account so I won't be charged. Fab service as well Reviewed on: 19th January 2015

Fair at times.

I have had ups and downs with my bank over the 15+ years I have been with them. I have had nasty hidden charges that I was unaware existed, but I have also have a small amount of compassion from the bank. I have been overdrawn on an unarranged overdraft in the past. A couple of times I have explained my situation to the bank, and they withdrew my charges. I am not entirely happy with the set up of charges of unarranged overdrafts. I have argued before that if the money is not in my bank, and I did not ask for an overdraft, why do you allow companies (direct debit for example) to take the money, then rendering my to an obscene charge of £25 for £10 over! I feel this is just a way for the bank to make money off my unfortunate circumstances and have argued with them about it in the past, begging them to not allow any money extra to be withdrawn at any time as I do not want to get into debt of any kind. On another note, i like the online banking, although the little gadget for the password is an utter pain. I have to take it with me everywhere and it's not very pretty and very easy to lose! I have had trouble trying to get a bank card after i've been travelling abroad - it has taken over a month so far and I still do not have the card. Customer service reps I have found to be hit and miss - some will do what they have said, others may tell me one thing and do another. That is frustrating. Overall my experience with HSBC has been hit and miss. They have shown compassion at times by wiping charges when I am in a tough situation, but charges I found to be misleading and unnecessary. Reviewed on: 18th January 2015

Faultless, easy & stress-free banking for the modern-day Brit

I've dabbled with various banks - holding several accounts at any one given time - and often move around using the Switch guarantee service to take advantage of any deals. The one constant account I've held is my HSBC account which I opened on my first day at secondary, had through Uni, as a post-grade, now approaching my 30th Birthday and I won't be dispensing with them anytime soon. They've adapted to my needs as an individual as I've grown through the stages of my life. I expect them to be the first port of call when I make enquiries into getting a mortgage in the coming years. By comparison, their online banking service is incomparable. Other High St. banks are really lagging behind in that department. Well done HSBC, keep-up the good work. Reviewed on: 14th January 2015

very poor customer service

had a payment go missing. Phoning up to sort it out was a headache. No one wanted to listen spent forty minutes on hold Reviewed on: 2nd January 2015

Best for online banking, terrible for help, support and will merciless hound you by phone and text. Nasty vicious attitude.

i don't rate any bank that high but HSBC reach depths other banks only dream of. Eg I broke up on Christmas Eve with my account in credit and no payments due. On the Saturday morning I am woke at 8 by HSBC Asia . I check online and find they have debited charges of £80 and then charged me another £15 for going o/d. Then hounded to pay in to cover it despite having s letter to confirm informal o/d agreed. Despite £3grand going in to this account every month, I was refused a nominal facility to avoid this because, guess what, I had already gone overdrawn. What a joke of a bank. Reviewed on: 30th December 2014

Already, room for imporvement

They pretty useless when it comes to dealing with problems. And far from being an international bank. Reviewed on: 23rd December 2014

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