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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

73% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

Day to day Contact

Local branch staff are very good and experienced when it comes to bank products. I do not like internet banking and they seem to understand my concerns and help me with products that do not feature these aspects Reviewed on: 27th January 2016

HSBC is a travesty compared to Midland Bank

I had been a customer of Midland Bank for over 25 years when I set up as a self employed Consultant/trainer. I had loaned large amounts of money for the time when I was in a job and before I changed direction, including for cars, household goods, overdrafts, over-exuberance as a student...:) etc. The HSBC brand appeared in the latter years. I approached HSBC for a loan to support my new business marketing and to gain an e-presence. I was declined. I went back to 'employed' work part-time and paid for my website, etc. I continued as self-employed. As I became 'successful, without 'their' money, I was phoned regularly about 'loans', 'credit', 'premier services'. I remind them that I would never borrow a penny after they turned me down in a most important business venture. My profits are held elsewhere! Reviewed on: 26th January 2016

Good bank, brilliant customer service

Very easy to set up a bank account, I received lots of help and a gift card to amazon for setting up my student bank account with HSBC. Lots of apps available to check my accounts as well as get help. would recommend this bank. Reviewed on: 22nd January 2016

Setting up took long

Took over 2 months to set up an account had to chase them up Reviewed on: 12th January 2016

good bank

hsbc is a decent bank. I have had an account with them throughout uni. Reviewed on: 12th January 2016

dispute department - dealt superbly

had s dispute with another company, bank dealt with it as i could not get my money back. they disputed my case well and retrieved 90% of my money Reviewed on: 10th January 2016

Theft of money from my account

I made a small online purchase (a lottery ticket) from a company that once it had my card details went on taking money every week from my account, eventually making me overdrawn and bouncing my direct debits. HSBC were not obliged to refund the money, I think because I had wittingly parted with my card details; but then neither were they obliged to waive £80.00 in overdraft charges, which to my surprise they did. Reviewed on: 3rd January 2016

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

No problems at all

Never had any problems with HSBC, the Digital Key thing they added in was a mess and have ended up dropping anyway so that has improved this, otherwise they have been fair, now support Apple Pay and couldn't ask for more. Reviewed on: 25th December 2015

Brilliant bank

HSBC delivers fast efficient service and offers fantastic deals for day to day banking. Recommended for graduates and students Reviewed on: 25th December 2015

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