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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Just about does the job

After tedious negotiations with a bank clerk who did not know what currency was used in Germany, and a manager who promised me a student account then categorically failed to provide it, my bank account has settled to become marginally more convenient than stuffing the money under my mattress. Reviewed on: 4th February 2016

A dozen tiny calculators

Online banking makes a lot of sense. It's fast, it's easy, and you don't end up with a desk leaking scraps of receipts. What isn't so convenient is when you're a complete idiot who loses their 'online banking secure PIN' (or, as I like to call it, a tiny calculator) once a month. Thankfully HSBC has been pretty good at patiently arranging for a new one, and the staff have never mocked me. Or at least, not to my face. Reviewed on: 3rd February 2016

Great little current account

I've ahd this account for many mnay years now and found it to meet my needs. The online banking is easy and simple. Reviewed on: 2nd February 2016

Warm welcome at the local branch.

Always a smile when you enter,nothing is too much trouble, staff are very approachable to discuss various accounts. Reviewed on: 31st January 2016

basically good, no issued

I don't have many requirements but have had no issues. Reviewed on: 28th January 2016

They were very helpful with all my needs.

I had a problem where money was wrongly taken from my account. Ups on calling HSBC, I was pleasantly surprised to find they were extremely helpful and reversed the problem straight away, with excellent customer service. Reviewed on: 28th January 2016

Everything I need

I have banked with The Midland and now HSBC since I was 18. My family also all bank with HSBC. My family of origin also all banked with The then Midland bank. Any problems I have ever had with the bank have always been dealt with, sometimes taking a little longer to get to the right person, appropriately with a satisfactory outcome. Having banked with for 36 years there is bound to have been some problems. I am more than satisfied with my bank. The HSBC online banking is the best. I speak with many others with other banks and their banks do not offer anywhere near the same facilities as The HSBC. The services included by The HSBC that aren't offered by other banks, of people I have talked with are, pending transactions facility and to beable to tell them about holidays online to save bank visits. Overall I am very happy with my bank Reviewed on: 27th January 2016

Day to day Contact

Local branch staff are very good and experienced when it comes to bank products. I do not like internet banking and they seem to understand my concerns and help me with products that do not feature these aspects Reviewed on: 27th January 2016

HSBC is a travesty compared to Midland Bank

I had been a customer of Midland Bank for over 25 years when I set up as a self employed Consultant/trainer. I had loaned large amounts of money for the time when I was in a job and before I changed direction, including for cars, household goods, overdrafts, over-exuberance as a student...:) etc. The HSBC brand appeared in the latter years. I approached HSBC for a loan to support my new business marketing and to gain an e-presence. I was declined. I went back to 'employed' work part-time and paid for my website, etc. I continued as self-employed. As I became 'successful, without 'their' money, I was phoned regularly about 'loans', 'credit', 'premier services'. I remind them that I would never borrow a penny after they turned me down in a most important business venture. My profits are held elsewhere! Reviewed on: 26th January 2016

Good bank, brilliant customer service

Very easy to set up a bank account, I received lots of help and a gift card to amazon for setting up my student bank account with HSBC. Lots of apps available to check my accounts as well as get help. would recommend this bank. Reviewed on: 22nd January 2016

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