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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1232 reviews)

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3.61

Based on 1,232 reviews, last reviewed 5th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

Easy to use, always helpful Easy to use, always helpful. Really appreciate their app. Reviewed on: 5th February 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1232)

Review of the HSBC, Bank Account:

Absolutely Horrendous Treatment of a Loyal Customer!

I have been an HSBC customer for several years, with both a mortgage and credit card. I have never missed a payment to HSBC or any lender, and my credit rating is excellent (AAA). Despite this, I am still waiting for a decision on my remortgage application, which is now jeopardising my upcoming house move scheduled for the end of the month. The application was submitted at the start of December, and while I acknowledge my situation is slightly more complex (I recently changed jobs and have a limited company employing my wife), I have provided all requested documents, including employment details, bank statements, and proof of earnings. Some of the requests felt excessive, bordering on an invasion of privacy, but I complied fully. My frustration lies not with the due diligence process, but with the complete lack of communication or progress. Despite countless follow-ups, I am still in the dark, with no decision or timeline in sight. Even a decline would be preferable at this point, as it would allow me to explore other lenders. Instead, I am stuck in limbo, with my property purchase now at serious risk. This treatment of loyal customers is unacceptable, and I would strongly advise anyone considering HSBC for their mortgage needs to think twice. Reviewed on: 14th January 2025

Simple banking.

Simple banking. Does the job well Reviewed on: 23rd March 2024

Hsbc standards have slipped compared to previous years.

Hsbc standards have slipped compared to previous years. For example, repeated failure to correctly set up a direct debit from hsbc ac for hsbc credit card. Took months to sort out and was only able to resolve by raising as a complaint. Reviewed on: 22nd March 2024

It’s a good bank for daily spending not amazing but...

It’s a good bank for daily spending not amazing but not bad either Reviewed on: 15th March 2024

Good experience in branch.

Good experience in branch. They need to put new cash deposit machine outside aswl Reviewed on: 14th March 2024

no local branch says all

no local branch says all- have to go to canterbury for any issue. internet not always available Reviewed on: 14th March 2024

HSBC is a good bank with ethical value.

HSBC is a good bank with ethical value. Have never had issues with them. They are highly orofessional Reviewed on: 14th March 2024

The staff was not friendly or helpful, they are talk...

The staff was not friendly or helpful, they are talking with the customers inappropriate and they are not solving your issues also they are not providing updates or informations about your requsts Reviewed on: 12th March 2024

Always helpful Responsive not terrible fees

Always helpful Responsive not terrible fees Reviewed on: 12th March 2024

Experience using hsbc

Was able to sign up hassle free compared to other banks because I’m an international student. And the app is not finicky and straightforward to use. Also, they reply to my calls in a concise and helpful manner. Reviewed on: 12th March 2024

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

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