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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1226 reviews)

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3.62

Based on 1,226 reviews, last reviewed 3rd Dec 2024

50% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

My son is a student and has an a with HSBC. My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it ... Read more Reviewed on: 27th November 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1226)

Review of the HSBC, Bank Account:

Frustrating

I have so many problems with HSBC locking my debit card. It gets locked at least once a week and for a period of a few months they would lock it for security reasons every time I made a contactless payment. They might still do so but I've just stopped using contactless because I couldn't be bothered dealing with it anymore. I also spend a lot of time in Norway and they also lock my card when it's used there, even though I always notify them when I'll be in that country and using my debit card. I appreciate why banks have these security procedures but it's so excessive and my card has never been used fraudulently and isn't used in any way that could be considered suspicious. What makes it worse is that they never tell me they've done it and I only find out when I come to pay for something and the payment isn't authorised, which is always embarrassing. The only way I can then use the card again is to call their customer service line and the wait is normally between twenty minutes and an hour. They're never able to give me an explanation as to why it happens at all, let alone so frequently and then they always try to sell me on other products of theirs that I've now declined countless times. Reviewed on: 15th April 2019

HSBC is a good bank with ethical value.

HSBC is a good bank with ethical value. Have never had issues with them. They are highly orofessional Reviewed on: 14th March 2024

The staff was not friendly or helpful, they are talk...

The staff was not friendly or helpful, they are talking with the customers inappropriate and they are not solving your issues also they are not providing updates or informations about your requsts Reviewed on: 12th March 2024

Always helpful Responsive not terrible fees

Always helpful Responsive not terrible fees Reviewed on: 12th March 2024

Experience using hsbc

Was able to sign up hassle free compared to other banks because I’m an international student. And the app is not finicky and straightforward to use. Also, they reply to my calls in a concise and helpful manner. Reviewed on: 12th March 2024

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

Easy to use app covering all my accounts with the sa...

Easy to use app covering all my accounts with the same app Reviewed on: 11th March 2024

Would recommend

I have been with them for nearly 8 years now and have found them quite helpful especially during lockdown Reviewed on: 5th March 2024

Careless and arrogant

I called HSBC bereavement team to ask about my late wife's account. The agents on the phone just didn't care. All they wanted was getting me off the phone as quickly as possible. Reviewed on: 2nd March 2024

Couldn’t access my funds to book family holiday.

Couldn’t book flights via my debit card because of a bank issue and told me to try tomorrow. By then the seata will be gone and more expensive. Told them to escalate it which they said sure, will take 2 days. Disgusting service when I can’t access my cash to pay for things. After 25 years and many issues over the years, that’s it, I’m done with this terrible bank. Reviewed on: 1st March 2024

Mobile app keeps crashing on payment approvals.

Mobile app keeps crashing on payment approvals. Low interest rates on savings. Bank branches are open a short day and not at times when I can get to one. Cash deposit machines in branch only work on perfect notes meaning neee to queue at counter to deposit cash. Reviewed on: 28th February 2024

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