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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

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3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

700% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Hsbc service

for excellent customer services team. Give these guys the real credit. The way you talk to people of course helps Reviewed on: 31st August 2016

Reliable service

Thenconsistent and quality of service provided is of high standard Reviewed on: 24th May 2024

Friendly staff, secured and most valuable bank

Friendly staff, secured and most valuable bank Reviewed on: 21st May 2024

great service as always.

great service as always. Always supports me when i need it. Easy to transfer between accounts an i would recommend to everyone Reviewed on: 21st May 2024

Do NOT use HSBC!

Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too! Reviewed on: 18th May 2024

Impossible to withdraw cash over the counter

If you are thinking of opening an HSBC… If you are thinking of opening an HSBC Advance Bank account or transferring from another bank, I highly recommend changing your decision. If you deposit your money you won’t be able to withdraw it back in cash. I visited two different branches yesterday and today and was declined to withdraw a small amount of cash over the counter. I was asked to provide official documents in order to get my money back. I had to listen an hour of lecture as they are only doing it to protect myself. I'm now considering to close the account after 23 years of having it. But there is also a problem/ they don't have any cash in their vaults to give me. I will also need to book an appointment with the area manager if I decide to close the account. Doesn't HSBC have a reputation as the most non-compliant AML bank in the world? Reviewed on: 14th May 2024

Good value for money, excellent customer services

Good value for money, excellent customer services Reviewed on: 11th May 2024

Great app and customer service, easy to contact and...

Great app and customer service, easy to contact and feel protected against fraud Reviewed on: 7th May 2024

They closed my account without giving me any reason,...

They closed my account without giving me any reason, didn't even give me time to switch my account to other banks. Left me with no money for a few days. Couldn't pay my direct debits which effects my credit score. Worse Bank ever. They are fraudsters not a bank. They think that they are above the law. Reviewed on: 26th April 2024

Good overall account the online banking application...

Good overall account the online banking application could improve Reviewed on: 17th April 2024

Easy to deal with and the prices are excellent compa...

Easy to deal with and the prices are excellent compared to other banks. It is wonderful Reviewed on: 17th April 2024

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