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HSBC: Bank account reviews

View other HSBC products
3.65
Based on 1,311 reviews, last reviewed 15th Oct 2025
75% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
45%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
16%

Latest highest rating:

5

The person that attended to me was sp helpful and... The person that attended to me was sp helpful and calm to sort out my problems and respectful Reviewed on: 15th October 2025
Funmi S's avatar
Funmi S

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025
Laura Bennett's avatar
Laura Bennett
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1311)

Excellent bank

5
The hsbc bank is definitely the best bank I've used, staff are friendly and very helpful when you need to go in and speak to them, also if they see something on your statement which they think could be fraud they ring you right away just to check that your account is fine, I've never had that from any other bank, if you need an appointment with somebody you are normally seen within a few days or the same day if they have any appointments but it never takes long at all, the only one thing that I would like to see change is the customer call centre to be in England as I've always had trouble understanding the person on the other side of the phone I know they do have a call centre in England but it just depends on where your put through to Reviewed on: 24th April 2015
Elle's avatar
Elle

Excellent Customer Service

5
I have never had any problems with my HSBC current account, staff call me if they notice I am spending in a different pattern. Fabulous Reviewed on: 24th April 2015
Zowee Moore's avatar
Zowee Moore

Reliable and friendly

4
HSBC has never let me down. Since the day I joined which was fast and easy, HSBC have helped me with any payment problems, such as when a company withdrew money without authorisation, they compensated me and opened an inquiry with the company which was speedily resolved. They have never charged me and have always gotten my details correct. They are also very helpful if I have lost my card or if I want to open new accounts or change my details or when offering advice. Reviewed on: 23rd April 2015
dragon92's avatar
dragon92

They have very helpful and attentive staff and offer good products.

5
HSBC staff are very helpful and attentive and the bank offer a competitive range of quality products. Reviewed on: 23rd April 2015
Egilson's avatar
Egilson

great switch service

4
really quick switch service totally recommend. Reviewed on: 22nd April 2015
Pkant2002's avatar
Pkant2002

great switch service

4
The switch service was great moving over from Natwest fully recommend. Reviewed on: 22nd April 2015
Pkant2002's avatar
Pkant2002

great service

4
My local hsbc bank has very helpful and friendly staff, this is from everything to helping me change or review my products to enabling me to use the cash deposit machine when you only need to deposit cash or cheques during busy periods when the counters are full. Can't praise them enough for all of their help over the 10 years I have banked with them. Well done hsbc. Reviewed on: 20th April 2015
Brooksie's avatar
Brooksie

Wonderful, from Personal Account to Customer Service.

5
An amazing bank that offers many features, well worth joining and I love being with them. Reviewed on: 20th April 2015
Martin Antoszczak's avatar
Martin Antoszczak

Great experience

4
Banking experience always leaves you a bad taste. From long line to inexperienced staff. I never imagine I would say this. HSBC change that perspective for me. The service was fast. I waited only 2 minutes before going to the counter compared to at least 5 minutes to other banks. The staff at the counter always greet you with smile. That made my day as well. What else can I say? That's one of the best experience in 20 years of banking. I would recommend everyone including my family to use HSBC. They're one of the best. You don't have to believe me. Go try it by yourself and come back to tell me if I'm wrong. Reviewed on: 17th April 2015
John's avatar
John

i love hsbc but there small.

2
i really like hsbc, but i dont like the new changes they made to bank to bakn transfer i dont understand why we need to download the app or have a security device to make outside bank transfers. i want hsbc to change their system bank to bank trasfer back to its orginal format. i dont think its unreasonable to request desktop transferring with pcs and macs. i ope sb realzes ho ridiculous their security devices Reviewed on: 17th April 2015
ey53htjshs's avatar
ey53htjshs

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