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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1311 reviews)

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3.65

Based on 1,311 reviews, last reviewed 15th Oct 2025

75% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

The person that attended to me was sp helpful and... The person that attended to me was sp helpful and calm to sort out my problems and respectful Reviewed on: 15th October 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1311)

good.. friendly and professional

i am a small business owner.. initially , i was skeptical about having operation with this bank.. but within a span of 5 years.. cauz of the support and professionalisim of HSBC.. i am very impressed with this bank Reviewed on: 17th April 2015

i received helpful information regarding accounts.

I received helpful advice regarding the different kinds of accounts. To meet certain conditioned to avoid service charges. There are many options to the kinds of accounts that are available. Reviewed on: 14th April 2015

ONE star is too much!!

terrible. even closing the account was an absolute nightmare. to start, when i opened the account, it was a bait and swtich. lovely intro savings rate that very quickly plummeted into something ridiculously not worth it. i opened this account so i'd have a back up when i travel overseas. before i leave, i call and make sure that i will be able to use the card overseas. i was in thailand and i lost my first atm card and tried to use this one. lo and behold it never worked. i had to finish the rest of my trip with $60 in my pocket. so when i get back home i transfer all the money out and try to close the account. but they wont close it because they need me to change my address to close it. which takes xxx days. i file a complaint. which was never to be on file. i call to inquire about my recent calls, which were never on file. finally, after still not being able to close the account, i get a charge for not having enough funds, because i transferred everything out, to close the account, because hsbc sucks. in the end i finally (hopefully) officially closed the account after totally losing my cool, yelling at the customer service rep on the phone, and demanding that the fee be removed and the accounts be closed once and for all, with written confirmation of all the actions. hsbc is crap. Reviewed on: 14th April 2015

Their Service was wonderful

Great institution with a great Customer Service Experience. Their way of doing things is nice and refreshing. Keep it simple and have some patience. They are a great Bank with several things to offer. If you're looking for a no hassle banking experience. I'd highly recommend this. Reviewed on: 14th April 2015

I had a bad experience with two branches.

I felt like the bank employee's at two different branches were rude and never tried to help me. I was always charged fee's that I didn't know why I was being charged and they didn't want to explain nor help me with my issues. Reviewed on: 14th April 2015

They have the best customer service

I am completely satisfied with their service as they go above and beyond to help customers. I have never had a problem each time I have contacted them and their customer service is awesome. Reviewed on: 14th April 2015

The best experience I have ever had with a bank

I opened my account in January of this year and these people are so friendly and accomodatine. They give the best services of any bank i have ever experienced and continue to amaze me in every single way. I wouldn't consider going anywhere else for all of my banking services no matter what the offer might be and that is all i have to say about that. Reviewed on: 14th April 2015

Their Service was Excellent and i they always answered my questions.

Their Service was wonderful and when i had questions they always answered them and i was never left to figure out what i was supposed to do. They are a great company with several things to offer. Reviewed on: 14th April 2015

customer friendly

I really like HSBC bank as I never had any major issues and its very customer friendly too. Reviewed on: 14th April 2015

Excellent Banking

Great service for checking and saving customers Reviewed on: 14th April 2015

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