Write a review

HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

View other HSBC products

3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

700% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

Read all reviews See your review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Hsbc service

for excellent customer services team. Give these guys the real credit. The way you talk to people of course helps Reviewed on: 31st August 2016

Great products and reliable bank

Great products and reliable bank Reviewed on: 16th April 2024

safe , good job is confident and good for...

safe , good job is confident and good for investiment Reviewed on: 15th April 2024

They're ok!

No issues with this bank, however, no rewards for being a long serving customer. Reviewed on: 15th April 2024

A very simple and easy to use app.

A very simple and easy to use app. Many branches offline. Reviewed on: 14th April 2024

Terrible service after 15 years of being a loyal cu...

Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given. Reviewed on: 12th April 2024

HSBC closing branches

Few, about 300 branches left. Phone helpers not bad.. Open branch st least 4 to 5 miles away, accessible by car, not public transport Reviewed on: 12th April 2024

Happy customer

Very happy with HSBC and my dealings with them have been great Reviewed on: 12th April 2024

Great services for banking

Great services for banking and credit card Reviewed on: 12th April 2024

Been with them all my adult life, they are all the s...

Been with them all my adult life, they are all the same, aren't they! Reviewed on: 12th April 2024

AVOID!! Worst bank ever

Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!! Reviewed on: 11th April 2024

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Accounts
from London Community Credit Union 1.00 from 3 reviews
Current Account
from Starling Bank 4.94 from 27328 reviews
Advantage Gold
from NatWest 4.44 from 361 reviews

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub