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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.14

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Money stuck with HSBC bank

I am writing to you in regards to my account being under review. I had opened a new business account with HSBC to get foreign currency account service as we had done a joint venture with a german based company to invest in UK on properties. After a hard work we came to this agreement and were expecting a initial start up funds from germany. My client send me the confirmation of his swift transfer. I contacted the bank regarding thi fund i was expecting. Went to a branch and over the phone, but they said the money has not reached HSBC. I contacted my client and they send me a tracer copy which mentioned the money is with HSBC. So i decided to visit canada square branch and ask as that the address mentioned on tracer copy. The staff was helpful and started investigating with the help of tracer copy. After 30 mins of wait the staff came back and said the money is here, but the my account in with review department. I asked why is that and he was unable to answer. I said atleast i should be given some reason as to why its with review department. Then i asked how could i contact them as this is very important for my business and my client. But nothing. I am still trying to find the reason why and when my money be credited into my account as i have to reply to my partner as its his funds and he wants us to start the work. I would be very happy if i could get some information about this. Why no one has contacted me, or no one has given any intimation as to when this is done. How do you expect us to grow our business and pay our bills and survive without our business. And this is just the start of our business account. I was very happy with lyodds in this matter. Can someone help us Reviewed on: 5th November 2019

Whatever happened to community banking?

I spent close to an hour on the HSBC online chat facility trying to organise a face-to-face meeting with a business banker to discuss the terms of my business banking facility as there has just been a major change involving my business. When eventually I was put in contact with someone who could help (I use the word 'help' in the loosest possible terms) they said the soonest I could have a meeting was in mid-August, but it could not be at my own Branch (which has just undergone a massive and no doubt expensive refit to make it more customer 'un'friendly) and so I would have to go to another branch almost 20 miles away from me. I said I could not do August because I will be away and asked for a later date. They said they could not give me one because they have not got the availability dates for beyond that yet but if I got back in contact in September (using the chat facility again) they could book me one then!!!! Whatever happened to community banking? And I have another story about my own refurbished branch when they cocked something up. When visiting the branch for the umpteenth time in person while trying to sort out their mess I asked if someone could call me when some paperwork was ready, rather than me having to keep going back to the bank to check. The answer was ‘no’ because, as I was informed… and you honestly could not make this up… 'the bank does not have a telephone anymore'. When I first opened an HSBC business account it was because they were advertising the fact they were dedicated to community banking, and to be fair, the service was absolutely fantastic. I could call in, often without an appointment, and if someone was free I could see them immediately. Oh how times have changed. Reviewed on: 19th July 2023

Decent low hassle business account

I run a small business with quite a low turnover. I use HSBC as it was easy to set up already having a personal account with them. Overall it has been a good experience although the fees have increased in the last few years Reviewed on: 5th June 2023

Negligent and humiliating

I went to HSBC Wembley High Street branch to make an international transfer which I do from time to time to pay a supplier. But instead of setting up an international transfer facility, a lady there has cancelled my online banking altogether! I discovered this the following day so I phoned HSBC customer service who took me through another process to set up the international payment facility. Still didn’t work. I found my online banking blocked and I needed to reregister and wait for a new security device to be posted to me. I could not use internet banking for ten days. For the first time in twenty years, I was unable to pay a supplier on time, losing face, integrity and trust. I was unable to download the bank statements needed for my accountant to do my tax returns. The schedule for this has passed and he had to reschedule his work as a result, putting me in an embarrassing situation. Worst of all, one of HSBC complaints officers has phoned me to apologise. She offered me a compensation of £100 then increased it to £150 as a “good will gesture”. I felt insulted and humiliated by such offer which made me feel more of a beggar than a company director. HSBC could have done better by explaining why I have had three incidences of negligence prior to this and promising not to repeat such mistakes. HSBC is no longer the respectable bank I thought it was. After 20 years, it is time to move to another bank, but not before complaining to the FSO as a first step before moving to the courts of law. Being a big bank doesn’t give them immunity from the law. Reviewed on: 12th May 2023

PATHETIC

ABSOLUTELY PATHETIC NON EXISTENT CUSTOMER SERVICE, NEARLY AN HOUR ON THE TELEPHONE TWICE CUT OFF AND THEN FINALLY SPOKE TO JOSH ID 45087592 WHO DECIDES TO CUT OFF OUR INTERNET BANKING A BUSINESS I HAVE RUN FOR 40 YEARS. MOVE TO STARLING OR ANYBODY ELSE GOT TO BE BETTER THAN HSBC Date of experience: 24 April 2023 Reviewed on: 24th April 2023

Used to be a bank.

Having been a customer for 10 years, I have noted the slow decline of the 'bank'. It is now no more than a banking online platform. If you have the misfortune to deal with the customer services, you will encounter apathy, lack of common sense and any effort to resolve an issue even if they are the cause of the problem. You basically do all the work and they charge you. There are better and cheaper alternatives. I closed my busine accounts and wish I had done it earlier. Reviewed on: 21st April 2023

RELIABLE CONVINIENCE

the bank is always panctual timely and condusive with their financial assistant Reviewed on: 3rd April 2023

Great!

Always had good service from HSBC Reviewed on: 10th March 2023

Fraudsters

Would be great if you stopped suppressing the price of silver Reviewed on: 10th March 2023

A national disgrace

We had been with HSBC for 20 years. However, last year they 1/ withdrew our BACS facility for no reason 2/ threatened to close all our accounts 3/ refused to help us move to another bank. Reviewed on: 10th March 2023

Shocking

DO NOT USE HSBC for business banking shocking service. Hard to get any issues resolved, very slow to respond, Reviewed on: 8th March 2023

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