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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.10

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Decent low hassle business account

I run a small business with quite a low turnover. I use HSBC as it was easy to set up already having a personal account with them. Overall it has been a good experience although the fees have increased in the last few years Reviewed on: 5th June 2023

Good fraud detection call

When trying to make a purchase our card was declined as a fraud flag was triggered. I quickly received a call from HSBC who were helpful in explaining that performing a string of transactions from non-UK sites sometimes triggered a fraud alert on business accounts. Well handled, and resolved within a few minutes. Reviewed on: 30th November 2015

Great starter account

Great account when first starting out, you don't pay for anything. But after a few years of growing you'll notice the high international charges at a lot. We've had over £400 fee on one payment. Reviewed on: 17th November 2015

Very unhappy

Last Friday proved impossible. I couldn't transact my payments online so went into branch. Payments not made then either...website magically back up the next day...not as reliable as it should be. Reviewed on: 7th September 2015

Friendly agent BUT £9 charge

I had to make an invoice payment in US dollars. I couldn't do this online, so had to call HSBC. The agent that took my calls was very friendly, and there was no call wait (it was 9pm on a Sunday)...but I am a little annoyed that they charged me for the ability to make a payment. Reviewed on: 14th June 2015

Easy self service

My review is mainly about my online banking as that is how I tend to access my account. ITs fairly effortless...one bug is that I'm always prompted to download something for security reasons which I always click away. Reviewed on: 7th May 2015

Functional

I've had a business account with HSBC for a few years now. I found the face to face service to be 4/5 which drops a little when dealing with them over the phone. The online offering is ok - nothing exceptional though. Reviewed on: 31st March 2015

All works ok (with 1 exception)

I have my business account with HSBC. I like dealing with them, but the past pdf statements function doesn't work for me - not really sure why. Reviewed on: 9th February 2015

Absolutely shocking

They do nothing to help my business at all. Mo one there knows me or the business, they provide zero service and payq peanuts for interest. A total disaster. Avoid. Reviewed on: 31st January 2015

Overall Good Business Bank

We have a good working relationship with HSBC, no problems. Reviewed on: 17th November 2014

Always deliver what I need from them

They have always provided the services I've needed / helped me with whatever the business has required. Easy access as well. Reviewed on: 11th November 2014

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