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HSBC: Business Banking reviews

2.17
Based on 211 reviews, last reviewed 17th Oct 2024
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9%
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5%
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55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024
Sam M's avatar
Sam M

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024
aydin t's avatar
aydin t

About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Choose very wisely

1
There are banks which will support your growth when it happens and who will respond to your business needs as and when they arrive. HSBC is not one of those banks. I wouldn't consider them for lending purposes (Funding Circle is the place to go for that) but they merit the seemingly poor reputation reflected on this site in every single way. I hope the indifferent and hostile customer service is intentional because if it's not, it's alarmingly amateur for a brand name bank. If you're in a position where you can switch or where you're considering whether to open with them, pay close attention to these poor reviews. They're not wrong. A lot of these reviews may be coming from people who have been refused loans and are aggrieved. Not this one. I'm trading at £5m this year (up from £2m in 2019 ) and I'm very well funded to the extent that it's been more than seven years since I last used any part of my overdraft facility but HSBC have sophisticated ways of making the banking process cumbersom and responses to queries churlish. If it wasn't for the fact that we're all real people, it would make an excellent sitcom. Reviewed on: 6th July 2022

Great product

5
Good communcation .Fair pricing and products Reviewed on: 8th March 2022

Great bank for small business

5
In the 10 years I have used HSBC as our business bank, I am happy to say it has gone smoothly. The people I met or talked to always listened and took the time to assess the needs of the business and always delivered a solution. This is what we want from a bank: solutions adapted to the business. Reviewed on: 7th March 2022

Forward thinking and friendly

5
After having a business account with a different provider, we decided to switch to HSBC. We are delighted with our decision. Online business banking with HSBC is efficient, easy to navigate and professional. In addition to this, the branch staff are extremely friendly, helpful and knowledgeable. Great service and great experience. Reviewed on: 7th March 2022

Safeguarding Review

1
A total shambles. Started in May 2021. Several conversations later in Dec 2021 HSBC cancelled the original review and requested a completely new start to the process. Frustrating, time consuming. Chief Exec UK banking failed to respond to a letter of complaint. Reviewed on: 7th March 2022

Worse bank ever

1
Too busy laundering cash for Russian Oligarchs to bother with SMEs Reviewed on: 7th March 2022

HSBC are utterly, utterly useless.

1
How does HSBC think it's reasonable to take 1.,5 hours to answer the phone? Then sends you to the wrong department (twice) to extend the call to 3,5 hours and then gives up. As for the complaints department - they close cases by not bothering rot deal with them or reply to email. Beyond useless and not even worth 1 out of 10! Reviewed on: 7th March 2022

Business banking? What business banking - it doesn't exist

1
My account was frozen, then converted to a business account despite it being a Family Trust linked to an investment with no transactions taking place and can only speak to frontline staff. No email or direct phone contact and they won't book an appointment. Been refused internet banking, no security telephone banking service and no plastic card of any kind. Basically cutting me off from my own account of which I do not run a business. Submitting complaints hasn't given any answers either. Simply put HSBC do NOT offer a business banking service at all. No choice but to go to the Financial Ombudsman just to access my funds Reviewed on: 3rd March 2022

More than a cut above other Banks!

5
After many, long years of exceptionally bad Customer Service and monumental incompetence on behalf of the Barclays Group, we finally made the move(s). Slowly but surely, personal account and investments first, then same for husband and finally the Business. And what a difference that made. Web/Mobile Banking suitable for the complex needs of the Global Trading World, competent advisors who are able to assist should the need to speak to a person arise, a Bank that constantly evolves and aims to better serving its customers introducing new products and services, navigating through the excessive and unnecessary Government bureaucratic impediments, a Bank that listens! Reviewed on: 25th February 2022

Outdated systems

3
Take too long to resolve issues and different departments not well connected to multiple contacts required and no ability to easily transfer between teams Reviewed on: 14th February 2022

so bad its unreal

1
i have no words to how bad the bank is,, its been over 4 months they closed my business account for a review,,? over 4 months later still nothing,, ? Reviewed on: 10th February 2022

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