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HSBC: Fixed rate mortgage reviews

Name: Fixed rate mortgage
Rating: 3.99 (101 reviews)

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3.99

Based on 101 reviews, last reviewed 2nd Sep 2026

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

23%

19%

Latest highest rating:

5

Simple and supportive to plan rate change Simple and supportive to plan rate change Reviewed on: 2nd September 2026

Latest lowest rating:

1

Late new mortgage offers and fund genocide HSBC used to make you a new mortgage offer 6 months prior to your deal expiry date, but they've now reduced this to 3 months which gives you less oppo... Read more Reviewed on: 16th April 2026

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About this product

HSBC have a range of fixed rate mortgages.

You can apply for an HSBC mortgage whether you’re a first-time buyer, want to remortgage or move home or have a buy-to-let property. Once you’ve opened your HSBC mortgage, you can manage it using the HSBC app.

HSBC fixed rate mortgage reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Fixed rate mortgage reviews (101)

Review of the HSBC, Fixed rate mortgage:

Good products with competitive rates

Initially got a tracker mortgage once my existing fixed mortgage expired with different bank. The remortgage process was very easy and product terms very good. Have recently remortgaged again with HSBC and managed to get a better rate fixed for 2 years Reviewed on: 24th May 2024

Easy to switch

Was easy straitforward to change online with enough information for me. If more information required easy to get more help. Reviewed on: 17th February 2023

Cautious lending

More cautious than other banks in terms of what they would lend us but given the current climate they might be doing the right thing for their customers. Reviewed on: 8th February 2023

Gets less and less of a personal service as years go by

When I first obtained a mortgage with HSBC about 25 years ago, I had a very nice lady in my local branch who stayed in touch each year making sure I was happy with the service - it was really good. But, as times have got harder and I've missed a payment here and here over the years, the bank has become the same as all the others - no personal service, everything automated and you have to explain yourself over and over and over again each time you contact the bank,. All banks are the same these days frankly. If a friendly personal approach worked 25 years ago why doesn't it now? Reviewed on: 3rd February 2023

Good product

Easy app and overpayment service Reviewed on: 19th January 2023

This bank will crush your hopes, sanity, and process of buying a house

Horrific communication and people that just don't care about you. Go with them and you SERIOUSLY risk jeopardising getting your property at the last hurdle. They almost caused us to lose our property purchase at the last minute because they lost a fax... This fax contained three simple questions from our solicitor that they needed to say yes or no to. It took them 2.5 months!!! At first, they said they lost the fax, so our solicitor re-sent it 4 times and by post in the end. Then every week it was "our system is not showing it" then every week it was "we will respond in 48 hours hours" never happened... We went from call centers in India to the UK complaints department who couldn't access each complaint file or couldn't get in touch with the right person. It's a circus of a bank fronting with large ad budgets and branding to make it seem more reputable. The seller almost pulled out from us because of this. Imagine going through all the hellish process of solicitors back and forth to them lose your house because money-grabbing HSBC does not care about you to just look at a 5 paragraph email and say yes or no. Go with a smaller bank that will give you attention. I am evening removing my personal banking with them and my business banking with them and advising all my friends and family to do the same. I have zero confidence in their care or their ability. Trust me, this bank will add HUGE stress to your life. It's just not worth it. Reviewed on: 12th January 2023

Good products, dodgy back-end

Poor climate rating puts me off, but was by far the most affordable product. Reviewed on: 17th August 2022

Fair Rates

My first mortgage and it had been a pleasure to deal with them. Reliable and never had any issues. Can see how much I am paying off on the app so meets my needs Reviewed on: 13th August 2022

Easy to deal with

Great support when rate updates needed - good products and market beating approach to service Reviewed on: 13th August 2022

Absolute shambles

HSBC are an absolute shambles. We've had various mortgages in the past with HSBC with no issues, and because the advisor cannot correctly identify me as self employed as I own 65% of the company that employs me, the underwriter knocked us back. We are now sorted with another provider. But it doesnt end there, they forgot to cancel their own valuation survey of the property afterwards and so the people we are buying off are getting bothered by HSBC valuation at their doorstep for a mortgage we've been rejected for. Will never use HSBC again and would never recommend to anyone Reviewed on: 14th June 2022

Good rates

No problem so far each review get lowest rates Reviewed on: 21st January 2022

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