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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 3.01 (80 reviews)

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3.06

Based on 80 reviews, last reviewed 3rd Mar 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

13%

10%

34%

Latest highest rating:

5

I like HSBC, it is a great bank I like HSBC, it is a great bank - all my dealings with them have super smooth! Reviewed on: 3rd March 2025

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier Bank Account reviews (80)

Review of the HSBC, Premier Bank Account:

HSBC recently drastically reduced employees in Premier which now makes it nothing more than a queue jump at a counter.

You used to have a dedicated premier manager in branch who you could directly email etc. they reduced the number of these premier managers drastically and now you just have a generic Premier phone number and counter in branch. I see no advantage to have Premier anymore. Reviewed on: 18th October 2014

Very good customer service.

Very good customer service. Quick and efficient changes to account details and effective at managing large payments. Reviewed on: 2nd April 2024

HSBC service is the last you can call premium

I'm with HSBC for over 18years, last few years I have more then enough money on my advanced account for Premier accaount requirments, however no-one bother to offer or suggested upgrade my account. Finally this year I decided update Advance to Premier account - process was sooooo painful I can't describe - several phone cals to book appointment, 3 cals back (with dropping call in the middle of conversation by bank advisors), finally happened ! After few day I checked my account and all data was put wrongly, income, outcome . wrong DOB. I asked to transfer my credit card in to Premier - this request never was done. I had requested transfer credit card again, after few days received blank paper form with no clear instruction what to do or how to complete ... completed , sent back. Today after over week I called bank again (there is complete radio silent for bank about any progress), I been informed I need to GO to bank branch to confirm my signature ????? THIS IS BANK with "premium" bank account and service, you can buy phone and confirm your identity online or complete form for passport over internet but any simples task with HSBC you need to GO to bank branch or dealing with someone over phone - seriously ?! in 2024 ??!! Reviewed on: 26th January 2024

Perfect for international transfers.

International transfers from/to premier account uk to/from premier account overseas is very easy, instant and free of charge which suits me the best. Reviewed on: 6th April 2023

serves well

being a premier customer is a premium quality customer experience. the level of customer service is outstanding. Reviewed on: 31st March 2023

A brilliant service

Having moved over recently I can say their customer service has been excellent. They have also been superb at dealing with any issue. The app is quite modern and does what it needs to Reviewed on: 17th March 2023

Do not bother

I was charging banks from Barclays premier as all of the Benefits you USED to get have gone and hsbc premier seemed like a good choice the service has been dreadful everything is sent by Royal Mail and is slow the app is so unreliable and you can never get through to talk to anyone and they are closing again so many branches it’s a nightmare worst of all they don’t care Reviewed on: 17th March 2023

Premier by name & nature

Premier is easy to use & has a great app & excellent customer service Reviewed on: 16th March 2023

Good perks for Premier free banking

Great service, opportunities. Great customer service Reviewed on: 10th March 2023

A good solid trustworthy Bank

Good service at my local Branch.(Hastings) Always helpful. Great manager. Nothing is too much trouble. Very knowledgeable & have no problems with my accounts. Reviewed on: 10th March 2023

Great service from a banking giant

This bank provides a consistently great service, any issues that arise are dealt with courteously and quickly. Reviewed on: 31st January 2023

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