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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (862)

Review of the John Lewis, Partnership Card:

"JLP" aka Just Lost Plot.

Thanks to Newday telling me I am ineligible for the new JL Partnership card despite excellent credit score, 5 figure credit limit, etc, etc 31 October 2022 will mark the end of my JL Partnership card and circa 50 years loyal relationship with JL/W. Thereafter I won't be think of JL or W as my first port of call whenever Ii buy anything, No more recommending JL and/or W. It'll be just another shop which once upon a time had what it took but is no more. I have extolled the virtues of Newday on this board and other sites so the high esteem in which I hold Newday is renowned. As a gesture of goodwill to anyone that may not know this - I didn't until last week - a credit score fluctuates, depending upon how much of one's credit limit has been used at the time. For example if your credit limit is £10,000 and according to the soft check (meaning that your credit score isn't affected) the score is excellent, it doesn't matter that you pay the whole of the balance on each statement. What matters to the credit score is how much of the credit you have used at the date/time you check your credit score. Paying the whole of the balance is past performance: it does not create a binding precedent for the future. Until you receive your next statement and pay the balance on that statement, as far as the credit score is concerned you owe x% of the limit with no certainty whether the amount owed would be repaid in full by the payment date. The existing JL Partnership card can be used as an ordinary credit but really it's a store card that, because it is provided by HSBC, can be used as credit card anywhere. (Unlike Newday's version which can't.) JLP is not the most worldly organisation so probably would never have envisaged let alone intended that its cardholders would spend perhaps the bulk of the credit limit elsewhere and only a relatively small proportion at JL/W. But by so doing cardholders get JLP vouchers regardless, meaning that over the course of a year a high spending cardholder could easily accumulate more than £100 in vouchers to be redeemed at JL /W without having bought anything at JL/W. (I used to get more than £200 vouchers which I saved for use at Christmas.) It is advisable to close your credit card account with JLP before the expiry date otherwise the credit score might be told the bank has cancelled it in which case your credit score would be affected adversely. Just for fun, I am considering this paying all but £1 of the balance due and leave the £1 outstanding and gathering interest for years to come. Or until HBC write it off which the earlier. Reviewed on: 9th October 2022

Good rewards

Love the fact that I get rewards for using my card Reviewed on: 28th May 2024

Excellent on clarity and reward

Like the reward and the very clear website and online account management. I have borrowed cash recently. This needed to show on my statement but did not appear quickly enough. However, easy to get the money! Reviewed on: 24th May 2024

Great benefits with John Lewis vouchers, with increa...

Great benefits with John Lewis vouchers, with increased cash back on spend at John Lewis and Waitrose stores. Good app for managing card account, for security checks when making on line transactions and reviewing spend against credit limit Reviewed on: 24th May 2024

Great for Waitrose customers

Great if you shop at Waitrose and John Lewis Reviewed on: 24th May 2024

As an ex JL employee, I was confident that moving to...

As an ex JL employee, I was confident that moving to the New Day card would be easy and didn’t anticipate any problems- how wrong I was…Constant issues with making payments on the app, the latest being adding a new payment card showing as a Mastercard when it’s a Visa card. That doesn’t give me confidence, I’m moving back to HSBC credit card. Reviewed on: 28th March 2024

It is alarming reading these reviews.

It is alarming reading these reviews. I joined basically for the vouchers. Must admit thought the joining instructions were hard to follow and I had to ring helpline for clarity which was surprising. Been a member about three months and the only problem I’ve found so far is that it can take a few days or more for transactions to show up in the app, especially credits when you return goods in person and it’s put back on your card in the shop. . Also when you pay the balance online it doesn’t show up for days and days. So you can’t see an accurate balance most of the time and it is stressful wondering if it will appear. I’ll give it a bit longer before I give up but this time lag is a bit worrying Reviewed on: 25th March 2024

Fair offer and good promotion on products

Fair offer and good promotion on products Reviewed on: 14th March 2024

Beautiful products.

Beautiful products. Large variety off products. Easy to get to. Reviewed on: 16th February 2024

Avoid this card at all costs they have lost my £500...

Avoid this card at all costs they have lost my £500 payment which was done via their App. Newday only seem capable of answering questions from there script,and basically say its not their problem despite the money clearly going into their bank account.What are John Lewis doing getting involved with this bunch of cowboys! Reviewed on: 22nd January 2024

Lost a payment £1200 October 23 still not received r...

Lost a payment £1200 October 23 still not received refund absolute nightmare to deal by no means get this credit card you be sorry you been warned Reviewed on: 17th January 2024

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