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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (867 reviews)

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1.33

Based on 867 reviews, last reviewed 2nd May 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Slow in producing pdf statements each month Ask for payment and ask you to check your statement days before they get round to the producing the actual pdf statement itself! Reviewed on: 2nd May 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (867)

Review of the John Lewis, Partnership Card:

John Lewis New Day Credit Card

Absolutely hopeless customer service from New Day. I cannot believe that John Lewis chose to change provider for their credit card when they had a perfectly well functioning one before which worked efficiently and if need be you could speak to a helpful person. In fact totally the opposite experience to the one I have had with New Day Reviewed on: 2nd March 2023

Ditch Newday Amazon did

Never had a credit card like it odd amounts added to balance not on statement. This month shows I haven't paid requested £5 well that's correct as I paid £289.11 early July!!! Balance us near as it should be but its a few £ up on last night?? Can't get answer on phone. Is there a Chat with a person online if so where. When probably sorted out will be closing which us a shame as I have had J/L store card since 1976/7 Reviewed on: 9th July 2023

my refund is missing

I returned an item to john lewis, under guarantee, on 4th july 2023 I was told that my refund had been sent to the old defunct JL card run by hsbc. JL customer service were awful, no help at all. HSBC does not provide any easy way to contact them either. I have raised a complaint and next step will be the financial ombudsman, Believe me, I will follow this up until my money is returned to me Reviewed on: 6th July 2023

new day are awful - avoid

with original hsbc card had a reasonable credit limit, new day reduced by almost a third when we queried told it was because they were a small bank !!!! we pay our bill in full every month and have an almost perfect credit rating. John Lewis need to get thus sorted so we can continue to spend at waitrose and john ewis Reviewed on: 3rd July 2023

Where is my refund ?

I had a nil balance at the changeover from HSBC to Newday all straight forward opening new account, however I have since had a refund from Virgin Atlantic for £100 sent to the old account in March. JL advised there’s nothing they can do as the account is closed and to take it up with Virgin however Virgin insist the money was sent and had not been returned to them so to take it up with JL. Who say not their problem as they no longer deal with HSBC. Must be a lot of people out there who are in the same position. Someone is benefitting from all our refunds but who ? No one taking responsibility. Reviewed on: 18th June 2023

Why why why did you move to New day!!!

The HSBC John Lewis Card was just not even comparable it was so much better Reviewed on: 16th June 2023

An unreliable credit card

Ever since the credit card has been managed by New Day, I have repeatedly had my transactions (in a store or online) declined, even when I have validated the transaction by logging into the app. I had raised a complaint with New Day but it was closed, saying that they followed the processes. I have zero confidence in using my card. Rubbish. Reviewed on: 16th June 2023

Great offer

The 0% offer was a lengthy period of time and I await my vouchers. The app is reasonably clear to use and many options to pay swiftly. I had 1 error of when a payment said it failed but it didn't. Otherwise, no issues. Reviewed on: 15th June 2023

NewDay ClownShow

I received my first statement on my John Lewis Partnership Card, managed by NewDay in December 2022 and paid off the balance, in full, the day after it arrived. However, on the 19th January, this year, I received a letter from NewDay, informing me that my John Lewis account had been suspended because I had not made a payment the previous month. I wrote to them in February about this matter, enclosing copies of the receipt that the bank issued, confirming the payment had been made and an extract from the relevant bank statement, showing that the money had been taken from my current account. Four months after providing physical evidence that I had paid off the balance, in full, I am still awaiting a reply. Despite this, the threatening letters from NewDay continued to arrive. So far, a total of 12 letters from this ClownShow have dropped through my letterbox, each of them threatening me with court action and/or passing the matter on to a debt collection company. Each letter also informs me that my credit rating has been adversely affected by this non-debt. I have an excellent credit rating and have never in my life defaulted on a payment to John Lewis or anyone else This matter is having an adverse effect on my mental health. I have had an account with John Lewis for over 40 years but I will never spend another penny in any John Lewis of Waitrose store, ever again. I an taking this matter up with the Financial Ombudsman Reviewed on: 8th June 2023

Nightmare with new John Lewis card held by AnyBank

I;m cancelling my card as a result of errors not corrected and threats from complaints handler Reviewed on: 7th June 2023

Let down by JLP credit Card Switch

Long term JLP credit card user now very fed up with new service. Discovered it will not handle tap and pay outside UK for me this is a significant dis-improvement in the service and forced me to use a different card that does support this function abroad. Frankly Furious. Reviewed on: 1st June 2023

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