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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (865 reviews)

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1.33

Based on 865 reviews, last reviewed 5th Apr 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Newday have ruined JLs integrity Newday who are the administarors of John Lewis credit cards are unpersonalised, unintelligent, incompetent administarors of a once reputable company. ... Read more Reviewed on: 5th April 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (865)

Why Change when it was working fine.

Their new credit card account management is Shambolic. Every month I have issues, on the phone for ages trying to sort out their latest error! Lost payments, constantly chasing them, having to follow-up and get my account credited, get charges refunded trying to keep my credit score accurate and as good as it always was. Their Incompetence is quite incredible. I've contacted the Financial ombudsman........ Don't go anywhere near this credit card. Reviewed on: 21st May 2023

Poor service

I have had a John Lewis partnership card for decades. I receive a paper copy of my monthly account - received one but did not receive the next and my account has been suspended. I am finding it extremely difficult to contact this organisation whilst currently abroad - this has not been an issue with the previous provider of this service. Its a very poor service and thinking I will simply close the account Reviewed on: 17th May 2023

Not a good decision JLP!

I have been a John Lewis Credit card owner since it’s launch as Partnership Card. I have to say the change to NewDay has been one of the worst decisions I think JLP have ever made. I have closed my account because of the ridiculousness of this new provider. I am now calling to get a refund on interest and I have hit the 35minutes waiting time, listening to the same automated message with no indication of how much longer I will wait. To be honest I am not surprised their compla... Reviewed on: 15th May 2023

Logging in is a nightmare

It took me nearly an hour to pay off my monthly statement. The process is a total hassle of registered names, passcodes and security checks. You need to have your mobile fully charged and close at hand. I have never had so much difficulty making a simple payment. I think John Lewis make it difficult on purpose because they want you to set up a direct debit - and the system keeps advertising that option. Reviewed on: 12th May 2023

Incompetent and mannerless

After getting the new card, I received no statement , no notice to pay. I tried to pay twice and twice the money was returned to me, then twice i was charged late payment fees. I wrote to them by post, since no human answers the phone and they have no email address !!! I received the most clumsy and rude letter which told me I was lying !!! and they would repay only one lot of charge . So I went and got another credit card and have now transferred all my debit payments. I... Reviewed on: 3rd May 2023

Poor details

To get card was quick ..paperwork ok ..pathetic comment but the glue on the card is wrong - stickers come off leaving the glue which makes me think that I don't want to use it Reviewed on: 27th April 2023

Comlete rip off service

Received a voucher for spending using card. Voucher code obliterated when scratched off with coin. Tried to call to get help but: after going through navigation, first call routed to a dead line. Second call acceptable. BUT They charge for calls and spend 1 1/2 minutes providing unrequested balance and other information and navigation instructions at our cost. Not a John Lewis advert but then they've outsourced to NewDay Reviewed on: 20th April 2023

Awful in every way

That’s it. Avoid! Am not even allowed to stop there as they need more superfluous characters to lodge this review Reviewed on: 15th April 2023

0% balance transfer warning.

Have had a John Lewis Mastercard for years. As happy with the supplier transferred to New Day when change happened last year. Took advantage of their 0% balance transfer from another card. As usual I paid off the balance in full every month, but then started to be charged interest on my purchases. When I phoned was told as I had a balance transfer all my purchases would be charged interest, even if paid in full by due date. Told it was in the terms and conditions I agreed to whe... Reviewed on: 28th March 2023

Short window to pay the balance

Finally having got through to an adviser, they told me the payment window was 14 days. Far too short, and agree with others, why change providers - it was so much better before. Statements clearer, customer service so much better. Please go back, otherwise I will change credit cards. Reviewed on: 27th March 2023

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