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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (882 reviews)

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1.32

Based on 882 reviews, last reviewed 12th Nov 2025

No new 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (882)

An unreliable credit card

Ever since the credit card has been managed by New Day, I have repeatedly had my transactions (in a store or online) declined, even when I have validated the transaction by logging into the app. I had raised a complaint with New Day but it was closed, saying that they followed the processes. I have zero confidence in using my card. Rubbish. Reviewed on: 16th June 2023

Great offer

The 0% offer was a lengthy period of time and I await my vouchers. The app is reasonably clear to use and many options to pay swiftly. I had 1 error of when a payment said it failed but it didn't. Otherwise, no issues. Reviewed on: 15th June 2023

NewDay ClownShow

I received my first statement on my John Lewis Partnership Card, managed by NewDay in December 2022 and paid off the balance, in full, the day after it arrived. However, on the 19th January, this year, I received a letter from NewDay, informing me that my John Lewis account had been suspended because I had not made a payment the previous month. I wrote to them in February about this matter, enclosing copies of the receipt that the bank issued, confirming the payment had been made and an extract from the relevant bank statement, showing that the money had been taken from my current account. Four months after providing physical evidence that I had paid off the balance, in full, I am still awaiting a reply. Despite this, the threatening letters from NewDay continued to arrive. So far, a total of 12 letters from this ClownShow have dropped through my letterbox, each of them threatening me with court action and/or passing the matter on to a debt collection company. Each letter also informs me that my credit rating has been adversely affected by this non-debt. I have an excellent credit rating and have never in my life defaulted on a payment to John Lewis or anyone else This matter is having an adverse effect on my mental health. I have had an account with John Lewis for over 40 years but I will never spend another penny in any John Lewis of Waitrose store, ever again. I an taking this matter up with the Financial Ombudsman Reviewed on: 8th June 2023

Nightmare with new John Lewis card held by AnyBank

I;m cancelling my card as a result of errors not corrected and threats from complaints handler Reviewed on: 7th June 2023

Let down by JLP credit Card Switch

Long term JLP credit card user now very fed up with new service. Discovered it will not handle tap and pay outside UK for me this is a significant dis-improvement in the service and forced me to use a different card that does support this function abroad. Frankly Furious. Reviewed on: 1st June 2023

A few teething troubles but!

The change JL undertook to New Day could have gone much more smoothly if perhaps it had been more widely trialled (maybe it wasn't !). However now all is well and we've had no issues and the excellent standard of JL has been recovered Reviewed on: 31st May 2023

Closing account

As a JL card holder for many years the service from New Day is not good. On two occasions in the middle of important transactions I have not received the verification code, and have had to switch to my Barclays card. This afternoon I spent 40 minutes on hold only to be disconnected! Tomorrow I close my account. Reviewed on: 23rd May 2023

Why Change when it was working fine.

Their new credit card account management is Shambolic. Every month I have issues, on the phone for ages trying to sort out their latest error! Lost payments, constantly chasing them, having to follow-up and get my account credited, get charges refunded trying to keep my credit score accurate and as good as it always was. Their Incompetence is quite incredible. I've contacted the Financial ombudsman........ Don't go anywhere near this credit card. Reviewed on: 21st May 2023

Poor service

I have had a John Lewis partnership card for decades. I receive a paper copy of my monthly account - received one but did not receive the next and my account has been suspended. I am finding it extremely difficult to contact this organisation whilst currently abroad - this has not been an issue with the previous provider of this service. Its a very poor service and thinking I will simply close the account Reviewed on: 17th May 2023

Not a good decision JLP!

I have been a John Lewis Credit card owner since it’s launch as Partnership Card. I have to say the change to NewDay has been one of the worst decisions I think JLP have ever made. I have closed my account because of the ridiculousness of this new provider. I am now calling to get a refund on interest and I have hit the 35minutes waiting time, listening to the same automated message with no indication of how much longer I will wait. To be honest I am not surprised their complaints contact number is so busy given its current reputation for poor service. One day I hope to get through! Reviewed on: 15th May 2023

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