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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (907 reviews)

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2.08

Based on 907 reviews, last reviewed 19th Sep 2026

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

Appalling customer service I have been holding a John Lewis credit card for about 30 years. The transition to Newday has been catastrophic. It is clear that they cannot manage o... Read more Reviewed on: 19th September 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (907)

John Lewis Newday card is useless

Since John Lewis changed to Newday we have had nothing but trouble with a card that we had previously used for preference over other cards as it was so reliable. Now using the credit card does not work on contactless and even sometimes won't accept the correct pin number. Ther apphas now also failed as it would not accept the correct user nmae or even the correct card number & then blocked the account. A call to the Neyday 'help' number was useless and eventuallt passed to john Lewis team who unblocked the account. I have now deleted to app and will no longer use this card and have obtained a Tesco card instead. It seems John Lewis are intent on losing as many customers as possible, including us who have used Waitrose and the old card for 40 years.. What a stupid thing to do. Just go back to using a proper bank to support your card. Paulline & Don Plimmer Reviewed on: 28th July 2023

Loyal Customer Says AVOID NEW DAY JOHNLEWIS Card

Amir Goshtai What were you thinking when you chose New Day? Post transfer issues assumed to be teething problems, which were pretty painful at the time, but these simply get worse and worse. Other reviews detail the years of loyalty that I will add another 30 years to. Declined transactions, cessation of OTP codes to buy simple items is simply a failure to understand your customers needs. We too have had enough and will look for a new main card provider. Amir and team. Read these posts and understand what your customers need. Equally understand the value of good service and the cost of the current poor Service you have chosen to provide. App deleted. Card will be cancelled. Good bye secondary sales in John Lewis and Waitrose. Reviewed on: 26th July 2023

How the Mighty Have Fallen - The John Lewis Partnership Credit Card is Rubbish

John Lewis used to be a brand you could trust and my wife and I have had Partnership cards in excess of 20 years. However, since John Lewis switched to Newday last year, the service has become absolutely appalling with the latest problem being they insist I have the John Lewis App on my mobile phone - something I refuse to do, so now I cannot make on-line purchases with the card. As a consequence we will are looking for an alternative credit card supplier. Our advice to anyone thinking of applying for a John Lewis Partnership card is DON'T, and to John Lewis Company is ditch Newday as soon as possible and find a reliable bank that customers can trust Reviewed on: 25th July 2023

Useless credit card

The app is not allowing me to authenticate a purchase. I've tried to sort this out with customer service but they're as useless as their app! First they said my phone software needed updating, then their app needed updating, then the device that I was using to make the purchase was faulty. The third person said my account has been blocked due to suspicious activity. All seem complete rubbish! So now I have a card I can't use online. Previously I've had problems with the card being declined probably about a third of the time. A few cashiers have commented that's a common problem with the new John Lewis card. Reviewed on: 25th July 2023

No confidence in John Lewis as a trusted provider anymore.

I have had a Peter Jones (John Lewis) card for over 40 years and enjoyed exemplary serive and support when needed. I then had to move to NewDay. Unlike many others on reapplying I retained my previous credit limit, although was hugely irritated at being asked my spouse's income (I've had my card longer than I've known my husband) so where is the relevance of this? I am now on my third credit card, the first inexplicably ceasing to work. I tried to use the second for an under £100.00 purchase recently. Contactless wouldn't work, nor would chip and pin - two tries down - not wishing to have the card blocked I switched to my trusty Lloyds CC. NO problem. Later I checked my NewDay account online to find that payment had gone through after all. The helpful vendor identified 5 attempts at paying with my NewDay card when I had only attempted two. It was impossible to convey this information to customer services who couldn't explain why payment had gone through or why five attempts had been made to pay, indeed worringly they couldn't locate this detail at all. They recommended I disputed the transaction and had a new card. This I have done, and although an email has arrived explaining a refund will be forthcoming, so far, nothing. The card took 10 days to arrive, just as well I wasn't planning on going away and needing it. I've scaled down my use of my card hugely. Previously I used it for almost all my purchases but I've lost confidence in the service and sadly this is reflected in my views of John Lewis overall. It used to be my go-to shop......but no more. Reviewed on: 22nd July 2023

No customer service to contact after 7pm

No customer service to connect with after 7pm. It used to be 24 hour service. Unlucky for you if you need urgent help. Reviewed on: 21st July 2023

My experience is like many other reviewers - hopeless

The original HSBC underwritten card was pretty faultless with excellent fraud protection and really good customer service. Since John Lewis foolishly changed their provider to Newday it's been hopeless. Very poor/rude customer service with no ability to resolve anything. Randomly declined transactions, particularly problematic with subscriptions/continuous payments, like Dart Charge, so I've had to change all those to another card or face fines. Transport for London wouldn't even allow the card to be used for automatic ULEZ payments so presumably the problems are not new with Newday which means JLP failed to do due diligence. I will be dumping this card and replacing it with one direct from HSBC and in future avoiding all JLP financial services products. Reviewed on: 21st July 2023

Partnership Credit card - ditch at all cost

Absolutely atrocious customer service, fraud team is incompetent, card been blocked for over 1 week now. Will definitely pursue with ombudsman. All these problems began when Newday came along. Keep well away... don;t say you weren't warned. Reviewed on: 18th July 2023

Shocking!

Randomly blocks card but doesn’t inform why. Call centre a nightmare. I will be cancelling my card. Had old card for 15 years without issue. Don’t bother. A total shambles JL- not the service you expect Reviewed on: 17th July 2023

Great for the JL vouchers, nothing else

Tried to increase the imposed credit limit to pay for a holiday, computer said no. Online chat with an agent, computer said no but call to speak with an agent who they were sure would help. Had 3 goes but couldn't get beyond the automated voice responses. Gave up. Reviewed on: 12th July 2023

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