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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

New Card is very hard to work with

It's over six months now since I reported the new card would not load into Samsung Pay. That means I have to carry it with me when I want to use it - I thought we had all moved on from that. I have loaded it into Google Pay (Wallet) but it always fails when I try to use it (including in my local Waitrose). If I don't have my wallet on me I have to use another card instead from Samsung Pay. And although I use the new card four or five times a week at the local Waitrose I am getting fed up at how often contactless is refused, meaning I have to insert the card and type in the PIN. Also, they have removed the ability to pay your monthly bill by BACS from your bank account. All in all, it's very hard work compared to the old card, and compared to other cards I have. The only positive is the reward vouchers but I see that there are other cards that offer similar so am investigating those. Reviewed on: 24th March 2023

Disgraceful treatment

Used my John Lewis card to pay for concert tickets that turned out to be a scam. Nearly 1 year on they ignore all my correspondence since refusing to refund my card. Disgraceful and inhuman treatment. Reviewed on: 24th March 2023

Absolutely Shocking

Having had the previous HSBC based JL card for years and years. The newday version had been a disaster. Where do I start... 1) I had to apply for the new card which impacted by credit score, my previous HSBC credit limit was 11,000 the newday one is 7,500. As I spend quite a-lot on it monthly i.e over 50% of my credit limit (i pay off every month) this has also impacted my credit score seems to be a test that credit scoring agencies apply. Which means my credit scope is further reduced. 2) Transactions are forever being referred to ND fraud department. Where they spend upto 15 minutes checking systems and going through other purchases... they really don't like online purchases. And even then that very transaction will next be rejected (which has prompted me to write this) 3) They also don't like contactless, about 1 in 3 contactless transactions have to be confirmed by inserting the card and entering the pin. I like JLP vouchers but starting to think time to move on.. Reviewed on: 22nd March 2023

The App keeps freezing and I have to delete and reload every day

Since last phone update the John Lewis credit card app has crashed daily. Customer service was helpful - eventually but telephone communication is awful. To speak to a person is very difficult. It cut me off twice after selecting an option. The old bank John Lewis used was trouble free. This is a shambles. Intend to close my account if it doesn’t improve. Reviewed on: 17th March 2023

Rubbish customer service . A new day credit card under the umbrella of the John Lewis name

Do not take out this card If you need to speak to them it is a pain to get through all the different options just to actually speak to a human being Then if you do get through you get someone who is completely disinterested in the issue you are ringing about and unhelpful And they are not allowed to call you back Really poor customer service I will be paying the card off from my savings and closing the account Reviewed on: 15th March 2023

Seems the same but beware...

My credit card was rejected due to some BIN checking providers listing the card as a "debit" card, not a "credit" card. This has resulted in hundreds of ponds of inconvenience. Reviewed on: 12th March 2023

Clunky administration.

Chaotic introduction.No invite for my wife. Credit limit reduced arbitrarily. Pointless reminder of DD coming up in one week. Idiotic reminder to have enough money in account.Presumably data protection meant details could not be passed over. Surely this could have been avoided by asking permission of card holder. First page reminder of min payment and next month's not required. Do not deserve one star. Reviewed on: 9th March 2023

New JL credit card

Absolutely crap new credit card, nothing but aggro, despite 100% balance repayment each month card declined on several occasions. And I bet most people haven't realised the monthly repayment period has been reduced by 2 weeks compared with the previous HSBC managed card. Statements do not separate transactions by main cardholder and additional cardholder which makes checking statements much more time consuming. I have now shredded my additional card and now use a new credit card from a different provider. I expect JL to go out of business in the not too distant future due to their shocking management decisions. Reviewed on: 7th March 2023

Worst Credit Card Ever

Customer Service for New Day credit card is terrible. After endless options on the phone you get through to a person who is unable to answer your questions. Useless! I'm giving mine back after just one month. Reviewed on: 7th March 2023

John Lewis New Day Credit Card

Absolutely hopeless customer service from New Day. I cannot believe that John Lewis chose to change provider for their credit card when they had a perfectly well functioning one before which worked efficiently and if need be you could speak to a helpful person. In fact totally the opposite experience to the one I have had with New Day Reviewed on: 2nd March 2023

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