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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (871 reviews)

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1.35

Based on 871 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Unable to contact to unblock card outside office hours I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after... Read more Reviewed on: 9th June 2025

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John Lewis Partnership Card reviews (871)

The App keeps freezing and I have to delete and reload every day

Since last phone update the John Lewis credit card app has crashed daily. Customer service was helpful - eventually but telephone communication is awful. To speak to a person is very difficult. It cut me off twice after selecting an option. The old bank John Lewis used was trouble free. This is a shambles. Intend to close my account if it doesn’t improve. Reviewed on: 17th March 2023

Rubbish customer service . A new day credit card under the umbrella of the John Lewis name

Do not take out this card If you need to speak to them it is a pain to get through all the different options just to actually speak to a human being Then if you do get through you get someone who is completely disinterested in the issue you are ringing about and unhelpful And they are not allowed to call you back Really poor customer service I will be paying the card off from my savings and closing the account Reviewed on: 15th March 2023

Seems the same but beware...

My credit card was rejected due to some BIN checking providers listing the card as a "debit" card, not a "credit" card. This has resulted in hundreds of ponds of inconvenience. Reviewed on: 12th March 2023

Clunky administration.

Chaotic introduction.No invite for my wife. Credit limit reduced arbitrarily. Pointless reminder of DD coming up in one week. Idiotic reminder to have enough money in account.Presumably data protection meant details could not be passed over. Surely this could have been avoided by asking permission of card holder. First page reminder of min payment and next month's not required. Do not deserve one star. Reviewed on: 9th March 2023

New JL credit card

Absolutely crap new credit card, nothing but aggro, despite 100% balance repayment each month card declined on several occasions. And I bet most people haven't realised the monthly repayment period has been reduced by 2 weeks compared with the previous HSBC managed card. Statements do not separate transactions by main cardholder and additional cardholder which makes checking statements much more time consuming. I have now shredded my additional card and now use a new credit card from a different provider. I expect JL to go out of business in the not too distant future due to their shocking management decisions. Reviewed on: 7th March 2023

Worst Credit Card Ever

Customer Service for New Day credit card is terrible. After endless options on the phone you get through to a person who is unable to answer your questions. Useless! I'm giving mine back after just one month. Reviewed on: 7th March 2023

John Lewis New Day Credit Card

Absolutely hopeless customer service from New Day. I cannot believe that John Lewis chose to change provider for their credit card when they had a perfectly well functioning one before which worked efficiently and if need be you could speak to a helpful person. In fact totally the opposite experience to the one I have had with New Day Reviewed on: 2nd March 2023

Terrible Customer Service

I was really happy with the old card provider (HSBC) but the new provider (New Day) puts up so many hurdles it is almost impossible to speak to a real customer service person. Goodness knows how anyone without a smart phone manages to speak to them. Not all the answers to my questions are on the app or bot! Do not think I’ll stay with them for much longer. Reviewed on: 1st March 2023

Absolute Shambles

I am a long time John Lewis fan and when they sent me a tempting offer for their partnership card earlier this year I decided to apply. The tempting offer was that there was about £70 already waiting for me in reward vouchers. I got my card but information about the rewards was (and still is!) very poor or non existent. It turned out that there was no Guarantee that my £70 would be payable anytime soon as they had too many applications - not my fault! I finally managed to get them allocated but then they disappeared with no explanation. A few phone calls later I was told that they had been removed from my app to be sent out to me in February. We’re now in March and there is no sign of them or even any warm words that they might arrive soon. I was told it takes 28 days from the day the points disappear from your account to arrive on your doormat as vouchers - nowhere on the website does it say this - what it does say is that you will get vouchers in February! No doubt John Lewis thought that this card would increase value for customers but as far as I’m concerned it’s destroying my relationship. The app was down earlier this week and I couldn’t use my card, it’s all a complete shambles. Does anyone remember the Hoover incentive for BA flights in the 90’s - I wonder if this is heading that way for JL? Reviewed on: 1st March 2023

new credit card

i have now ditched the John Lewis card. the service from the new provider is nil can’t discuss with John Lewis and New Day say they give you 15 days to pay. the date of the bill is 15 days but they don’t allow for 7 working days to reach you and if this is a weekend? i cannot use a card that gives you 7 days to pay! Reviewed on: 27th February 2023

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