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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (890 reviews)

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1.31

Based on 890 reviews, last reviewed 27th Mar 2026

No new 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

The JLP card offers cashback based upon spending and... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via t... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

I used my card to pay for petrol at my local Sainsbu... I used my card to pay for petrol at my local Sainsbury's. Later that day I received a message saying there was a suspicion of fraud. A simple glance a... Read more Reviewed on: 27th March 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (890)

Poor details

To get card was quick ..paperwork ok ..pathetic comment but the glue on the card is wrong - stickers come off leaving the glue which makes me think that I don't want to use it Reviewed on: 27th April 2023

Comlete rip off service

Received a voucher for spending using card. Voucher code obliterated when scratched off with coin. Tried to call to get help but: after going through navigation, first call routed to a dead line. Second call acceptable. BUT They charge for calls and spend 1 1/2 minutes providing unrequested balance and other information and navigation instructions at our cost. Not a John Lewis advert but then they've outsourced to NewDay Reviewed on: 20th April 2023

Awful in every way

That’s it. Avoid! Am not even allowed to stop there as they need more superfluous characters to lodge this review Reviewed on: 15th April 2023

0% balance transfer warning.

Have had a John Lewis Mastercard for years. As happy with the supplier transferred to New Day when change happened last year. Took advantage of their 0% balance transfer from another card. As usual I paid off the balance in full every month, but then started to be charged interest on my purchases. When I phoned was told as I had a balance transfer all my purchases would be charged interest, even if paid in full by due date. Told it was in the terms and conditions I agreed to when I made the transfer. I have now stopped using the card for purchases and will pay off the balance transfer when the six months is up. Will not use this card again. Reviewed on: 28th March 2023

Short window to pay the balance

Finally having got through to an adviser, they told me the payment window was 14 days. Far too short, and agree with others, why change providers - it was so much better before. Statements clearer, customer service so much better. Please go back, otherwise I will change credit cards. Reviewed on: 27th March 2023

Problems with new day credit card

My card is blocked and although I spoke to a lady at customer services today, she tells me there was nothing she could do and that new day will contact me. When, she didn’t know. This is really annoying as I’m wondering what on earth has happened and are they thinking I’ve been fraudulent? Frustrating! Reviewed on: 26th March 2023

New Card is very hard to work with

It's over six months now since I reported the new card would not load into Samsung Pay. That means I have to carry it with me when I want to use it - I thought we had all moved on from that. I have loaded it into Google Pay (Wallet) but it always fails when I try to use it (including in my local Waitrose). If I don't have my wallet on me I have to use another card instead from Samsung Pay. And although I use the new card four or five times a week at the local Waitrose I am getting fed up at how often contactless is refused, meaning I have to insert the card and type in the PIN. Also, they have removed the ability to pay your monthly bill by BACS from your bank account. All in all, it's very hard work compared to the old card, and compared to other cards I have. The only positive is the reward vouchers but I see that there are other cards that offer similar so am investigating those. Reviewed on: 24th March 2023

Disgraceful treatment

Used my John Lewis card to pay for concert tickets that turned out to be a scam. Nearly 1 year on they ignore all my correspondence since refusing to refund my card. Disgraceful and inhuman treatment. Reviewed on: 24th March 2023

Absolutely Shocking

Having had the previous HSBC based JL card for years and years. The newday version had been a disaster. Where do I start... 1) I had to apply for the new card which impacted by credit score, my previous HSBC credit limit was 11,000 the newday one is 7,500. As I spend quite a-lot on it monthly i.e over 50% of my credit limit (i pay off every month) this has also impacted my credit score seems to be a test that credit scoring agencies apply. Which means my credit scope is further reduced. 2) Transactions are forever being referred to ND fraud department. Where they spend upto 15 minutes checking systems and going through other purchases... they really don't like online purchases. And even then that very transaction will next be rejected (which has prompted me to write this) 3) They also don't like contactless, about 1 in 3 contactless transactions have to be confirmed by inserting the card and entering the pin. I like JLP vouchers but starting to think time to move on.. Reviewed on: 22nd March 2023

The App keeps freezing and I have to delete and reload every day

Since last phone update the John Lewis credit card app has crashed daily. Customer service was helpful - eventually but telephone communication is awful. To speak to a person is very difficult. It cut me off twice after selecting an option. The old bank John Lewis used was trouble free. This is a shambles. Intend to close my account if it doesn’t improve. Reviewed on: 17th March 2023

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