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Graham Randall

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Review of the John Lewis, Partnership Card:

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rubbish service & lack of customer contact

Card was locked up after several swipe attempts & pin insertion. The card is a total waste of space. Phone to customer services says it offer contact to unfreeze on selection of items but the only option is to freeze which is not acceptable as it does not permit any payments. You cannot speak to anyone or email them with your problem . Their chat line is not working. When I have paid outstanding balance the card will be cut up & the account closed. My other cards work perfectly in stores without this irritation or online. Wrote complaint to John Lewis direct about NewDay but all they did was send it on to Newday who unethically texted my wife about the complaint I had made. What an awful way to conduct a business. Reviewed on: 15th February 2023

Graham Randall

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