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Marie Labar

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Review of the John Lewis, Partnership Card:

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Incompetent and mannerless

After getting the new card, I received no statement , no notice to pay. I tried to pay twice and twice the money was returned to me, then twice i was charged late payment fees. I wrote to them by post, since no human answers the phone and they have no email address !!! I received the most clumsy and rude letter which told me I was lying !!! and they would repay only one lot of charge . So I went and got another credit card and have now transferred all my debit payments. I still use JL card for JL and Waitrose , but I worry about the lack of clarity of the app, the lack of a website, the lack of communication. With my new credit card, statements and payment due dates are absolutely clear and payments are dead easy. With JL card , I am so worried that I pay it off as soon as I have used it because I don’t trust them. It is difficult after 45 years of JL store card and credit card to move to other companies and other shops, but if they play another nasty trick on me , I will do it.. I am old enough to know that all good things come to an end and we have to adapt , but this has been a sad one for me. Reviewed on: 3rd May 2023

Marie Labar

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