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Review of the John Lewis, Partnership Card:

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New Card is very hard to work with

It's over six months now since I reported the new card would not load into Samsung Pay. That means I have to carry it with me when I want to use it - I thought we had all moved on from that. I have loaded it into Google Pay (Wallet) but it always fails when I try to use it (including in my local Waitrose). If I don't have my wallet on me I have to use another card instead from Samsung Pay. And although I use the new card four or five times a week at the local Waitrose I am getting fed up at how often contactless is refused, meaning I have to insert the card and type in the PIN. Also, they have removed the ability to pay your monthly bill by BACS from your bank account. All in all, it's very hard work compared to the old card, and compared to other cards I have. The only positive is the reward vouchers but I see that there are other cards that offer similar so am investigating those. Reviewed on: 24th March 2023

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