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John Lewis: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.51 (37 reviews)

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1.33

Based on 37 reviews, last reviewed 1st Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Great help renewing policy Adam helped me massively to renew my policy. We had quite a few technical issues, but he was able to help me overcome them. Will continue to use J... Read more Reviewed on: 20th October 2023

Latest lowest rating:

1

Chihuahua x never once claimed in 6 years and price... Chihuahua x never once claimed in 6 years and price gone up 50 per cent. I asked why - 1 year older and i live in London. I went with John Lewis becau... Read more Reviewed on: 1st April 2025

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About this product

With such a large volume of providers on the market, finding the right policy to protect your pet can be daunting. At Smart Money People, we aim to make this process simpler for you. We collect John Lewis pet insurance reviews to help you make an informed decision when choosing your new provider.

John Lewis provides pet insurance policies for cats and dogs. Choose between cover for an annual online health check, or Lifetime cover. Lifetime cover has no upper age limit and comes with benefits such as dental treatment, behavioural treatment, complementary therapies and more. Policyholders can choose from a variety of flexible vet fee cover options without impacting the other policy benefits.

If John Lewis sounds like the right insurer for you, check out customer reviews to gain further insight into the provider. Find out how satisfied customers have been with their policy and how comprehensive they’ve found it to be. Learn about the pros and cons policyholders have experienced throughout their pet insurance coverage. Read all of this and more in our John Lewis pet insurance reviews.

If you’ve had a pet insurance policy with John Lewis, leave an honest review to help other pet owners just like you. Tell us what animal you insured and how satisfied you have been with the cover you’ve received. Did you find the price of your premium to be reasonable for the level of cover provided? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write a John Lewis pet insurance review today.

John Lewis Pet Insurance reviews (37)

Review of the John Lewis, Pet Insurance:

Avoid - read reviews

Poor experience. We have paid for 2 years and have not made a claim. We have now moved house and they are charging a large premium as a result of the postcode change. Our previous house had no driveway, poor security and the front door opened straight out onto a busy road. Our new house is a 2 minute walk away from the previous house (no change to Vet catchment area / local area), but has good security, a driveway and is located in a much quieter col-de-sac. John Lewis are trying to charge us significantly more and even used a 'busy road' as an example of why this might happen in the generic response they sent us. Reviewed on: 7th November 2022

Accused me of Fraud - very rude - avoid at all costs!

I took out pet insurance for my kitten and a couple of days later she broke her leg. I paid upfront for all the vet costs and then claimed on my insurance. John Lewis's underwriters then told me they needed to do an investigation, 4 months later phoned me while I was very busy at work. The lady on the phone was extremely rude and told me she wasn't happy with what I told her and that she thought I had deliberately tried to Defraud them. I then got a letter 2 weeks later telling me I had committed Fraud and they were cancelling my policy with zero refunds. Not a good company at all. Heaven forbid you actually need to make a claim not long after you take out your policy! Reviewed on: 22nd February 2024

John Lewis premium increase rip off

We have just received JLewis renewal notice and the premium to pay has increased by over 72%.From £409.54 to £706.46 ! And this is for ONE healthy dog, a miniature schnauzer, with no claims whatever since we started health insurance about 7 years ago. She is just 8 and healthy, a member of our local vet's healthy club, (which we also pay for) in a healthy and safe part of the UK, lives well, inside and inside our large garden, is walked 3x per day, and is even given health supplements, and is very fast and fit. Both of us are home all day and she is looked after very well. Never again - we have spent perhaps over £3000 on her insurance, with not a penny claimed so we will now open a bank account, with a direct debit and insure our dog ourselves. It seems that once your dog is 9 or 10 premiums increase almost exponentially - and clearly John Lewis is no exception here. Realise the group is in a financial mess, but why punish those paying in insurance and getting nothing back. A total rip off - wish I could mark less than ONE star! Reviewed on: 16th January 2024

My Pet insurance payments just doubled.

My renewal has increased my annual payment from £457 to £811 in 1 year. That is gross profiteering not due to cats age or any other differences in a year. It stinks Reviewed on: 11th January 2024

JOHN Lewis - Do not pay out on claims

Really poor service and really disappointed with this insurer. Underwritten by Royal Sun alliance. Did not pay out a penny of a claim I made after emergency trip to the animal hospital as advised by the John Lewis veterinary nurse. Reviewed on: 19th December 2023

Money Grabbing

I recently took out a policy with John Lewis. They have now taken 2 payments from me, as confirmed by my bank, yet they claim they haven't been paid anything and are demanding I make these payments to them again. I sent their finance team a copy of my bank statement, showing the 2 payments have been made, yet they still refuse to acknowledge this. My bank have advised I switch insurance providers, and they will dispute the 2 payments for me if they continue their failure to acknowledge my payments. AVOID. Reviewed on: 8th November 2023

Awful

We’ve had an awful experience with John Lewis pet insurance. Our lovely cat had to have an operation in April, and we are now nearly in November and it has still not been resolved. They passed us onto a third party company that have been beyond useless . I am emailing daily and still get nothing back. Do not use them. They will take your money and if you ever need to claim they will avoid you at all costs. Reviewed on: 31st October 2023

Great help renewing policy

Adam helped me massively to renew my policy. We had quite a few technical issues, but he was able to help me overcome them. Will continue to use John Lewis for our dog :) Reviewed on: 20th October 2023

Renewal Premium off the scale!

Renewal was 27% more than the previous year! For what - didn't claim anything. Absolute disgrace. Reviewed on: 17th October 2023

Don't use it!

I went for JL as I thought they have such a good reputation and their pet insurance would surely be good but unfortunately when it came to claim for an injury our dog suffered from a fall they would not cover, said it was pre-existing despite the vet fighting our corner on this as it clearly wasn't pre-existing, they have just refused to pay, our dog has since passed away which has made it all the more upsetting. Turns out Royal Sun Alliance actually are the insurers, JL are the name but it's Royal Sun Alliance that covers, please avoid as it's pretty bad when your vet is appalled by an insurance company! Reviewed on: 2nd October 2023

Refusal to pay claims

Our experience echoes many that are already posted on this site, that when we needed to make a claim, John Lewis Finance presented a series of different reasons for declining this without providing any evidence. The policy is underwritten by Royal Sun Alliance and certainly not what you would expect from the John Lewis brand. We would certainly not recommend. It might look competitive but ultimately, if a policy doesn’t honour claims, what is the point? Reviewed on: 1st October 2023

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