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Review of the John Lewis, Pet Insurance:

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Refusal to pay claims

Our experience echoes many that are already posted on this site, that when we needed to make a claim, John Lewis Finance presented a series of different reasons for declining this without providing any evidence. The policy is underwritten by Royal Sun Alliance and certainly not what you would expect from the John Lewis brand. We would certainly not recommend. It might look competitive but ultimately, if a policy doesn’t honour claims, what is the point? Reviewed on: 1st October 2023

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