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Georgina L

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Review of the John Lewis, Pet Insurance:

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Accused me of Fraud - very rude - avoid at all costs!

I took out pet insurance for my kitten and a couple of days later she broke her leg. I paid upfront for all the vet costs and then claimed on my insurance. John Lewis's underwriters then told me they needed to do an investigation, 4 months later phoned me while I was very busy at work. The lady on the phone was extremely rude and told me she wasn't happy with what I told her and that she thought I had deliberately tried to Defraud them. I then got a letter 2 weeks later telling me I had committed Fraud and they were cancelling my policy with zero refunds. Not a good company at all. Heaven forbid you actually need to make a claim not long after you take out your policy! Reviewed on: 22nd February 2024

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