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John Lewis: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.56 (34 reviews)

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1.35

Based on 34 reviews, last reviewed 1st Oct 2024

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Great help renewing policy Adam helped me massively to renew my policy. We had quite a few technical issues, but he was able to help me overcome them. Will continue to use J... Read more Reviewed on: 20th October 2023

Latest lowest rating:

1

Only use if you're never going to make a claim Refuse to pay our claim. First they stated 'we've carried out a full review of your request and are unable to accept your claim as you were not insure... Read more Reviewed on: 1st October 2024

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About this product

With such a large volume of providers on the market, finding the right policy to protect your pet can be daunting. At Smart Money People, we aim to make this process simpler for you. We collect John Lewis pet insurance reviews to help you make an informed decision when choosing your new provider.

John Lewis provides pet insurance policies for cats and dogs. Choose between cover for an annual online health check, or Lifetime cover. Lifetime cover has no upper age limit and comes with benefits such as dental treatment, behavioural treatment, complementary therapies and more. Policyholders can choose from a variety of flexible vet fee cover options without impacting the other policy benefits.

If John Lewis sounds like the right insurer for you, check out customer reviews to gain further insight into the provider. Find out how satisfied customers have been with their policy and how comprehensive they’ve found it to be. Learn about the pros and cons policyholders have experienced throughout their pet insurance coverage. Read all of this and more in our John Lewis pet insurance reviews.

If you’ve had a pet insurance policy with John Lewis, leave an honest review to help other pet owners just like you. Tell us what animal you insured and how satisfied you have been with the cover you’ve received. Did you find the price of your premium to be reasonable for the level of cover provided? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write a John Lewis pet insurance review today.

John Lewis Pet Insurance reviews (34)

Review of the John Lewis, Pet Insurance:

Only use if you're never going to make a claim

Refuse to pay our claim. First they stated 'we've carried out a full review of your request and are unable to accept your claim as you were not insured with us for the previous year. When we proved to them we had been with them continually for the previous 12 months,they then came back two weeks later stating they can't pay our claim as it is linked to a previous condition. The claim I made has nothing to do with a previous condition. They have not answered any of our questions in our emails. They have no one available to discuss our case over the phone and promise callbacks that never happen. This bunch of con artists are riding on an old and formerly trust brand. The Pet insurance is underwritten by Royal & Sun Alliance. so I will do my best to stay well clear of both of these rip off merchants Reviewed on: 1st October 2024

Disgusting Service

Sorry but will never use or recommend them again (and have recommended in the past). Had a claim which was paid quickly and saved our dogs life - so far so good as it's what we pay for and thanks for the quick turn-around. However, dog is only 6, made full recovery and has no expected risks now from the surgery, yet John Lewis put our monthly charges up from £90 to £149!! We've moved to Many Pets for a much better service. Reviewed on: 11th October 2022

Increased to a huge amount

Started at £30 a month 2 claims in 8 years now a extortionate amount of £400 a month avoid as huge increases if you claim or not. Reviewed on: 6th October 2022

dental care

we have a 5 year old dog who had 2 impacted teeth, when applying for the cover this was not an issues and online dental care was for 7500max. it was not clear online that we would only be covered for removing baby teeth if the dog was less than 16 weeks old and only covered for accidental damage. pointless going for the higher cover as the lower level cover would not reach the levels they show. just to know the cover the offer online does not clarify this issue really poor shame on John Lewis waste of time. Reviewed on: 28th September 2022

Avoid like a plague

Please Please stay clear of John Lewis pet insurance. They are happy to take you're money but won't pay anything back. Been with this company 3 years now. Vet made my very first claim and they have refused. Totally ignorant on the phone also. Please use another company John Lewis is a joke Reviewed on: 13th July 2022

Fifty percent premium hike

Got my renewal offer from JL for my one year old Bichon Frise with no claims. Premiums have increased by exactly 50%. Outrageous. The customer service advisor I called didn’t even try to explain or defend it but tried to get me to increase the excess to £500 to “reduce it slightly”. I have cancelled and taken out a new lifetime policy with More Than at a reduced premium for better cover - and still with RSA. I thought the practice of penalising existing policy holders was illegal? Reviewed on: 23rd February 2022

No value of existing customers

Premiums rise rapidly each year even if no claims made.. no hope of discussing this if yoy notice after new policy year has started. I looked and if i eas a new customer looking to take out same insurance on same dog as a new customer policy eas about £30 pound cheaper than i was paying as an existing loyal customer .rip off cancelled and eent elsewhere and saved £40 pound watch carefully your yearly premiums Reviewed on: 12th February 2022

Try leaving them!

A lot of positive reviews for JL pet insurance are around initial set up. That and their customer service (bar when you try to leave them) are great. However.... Every year you will be stung with huge premium increases even if you make no claims/ the claims you make are for one-off (not ongoing/ lifelong) issues. I was an idiot and kept paying it for 12+ years (ending on £95pm to insure a Yorkie that I've paid 95% of the vet's bills myself) because they cover your pet for life. Believe me this gains you no grace with them - they will never budge on the cost because they know they're one of the only providers who offer life-time. But when you look at what you can claim back for a life-long illness be aware; you have to pay quite a lot yourself first - luckily my pup didn't have a lifelong issue but had she it would have rendered the policy nigh-on worthless, depending on the ongoing costs. Their claim-back process is stuck in the 90's, none of it's truly online, you have to print things out and email everyone yourself trying to get back any money you want (after their hefty excess -which also sneakily increases some years) ... it's tiresome to the point you have to question whether any claim is worth your time. Then, when you finally can't afford to be with them and you try to leave - good luck! I cancelled my policy on 12/8/20 by email, no reply by 09/09/20 so I called to cancel. I got an email the same day replying to my email of the 12th asking me if I wanted to cancel in language that made no sense 'please let me know so I can do the needful' (?) and as I had cancelled by phone already and my email clearly stated I wished to cancel I disregarded it. If you cancel a policy by email a provider's response should not be to ignore you for a month, for you to repeatedly chase to then reply asking you if you want to cancel. 4th Jan 21 and my bank text me about an account I no longer use saying I'm being charged for unauthorised use because JL have been taking £95pm for the last 5 months after my policy was cancelled by email and phone. I called JL - on hold for 30 mins to get through, got through put on hold for another 5 mins when I did, got cut off, no call back. I called again, on hold for 30 mins to get through and the lady said that they need to check with their underwriters that they can refund me - even though they can see I emailed to cancel, and there is a call with no notes on the day I called to cancel. I will have to wait for 48 hours to find out if the underwriter's accept my cancellation and will back-date the money owed to me. All because JL didn't cancel my policy as requested by me. £500 for their mistake and rather than refund me and accept the loss if the underwriter says no - I have to accept the loss if they do? I've spent about £10k with them and this is the goodbye I get. Imagine if I went into a JL store and helped myself to £500 worth of stuff and on being stopped by security said 'You'll need to wait 48 hours while I check with my friend if you can have it back'. JL would have me arrested. They will happily steal from you and say that though. If you take a policy out with them it will be the most boring, expensive, experience of your life - you have to get everything in writing and be spot on with your own admin because they cannot be trusted. Reviewed on: 4th January 2021

Avoid!

They have just increased my annual premium by £400 I failed to notice this last year but they now want £1500 to ensure two mongrel dogs aged 5 and 6. I am appalled. Reviewed on: 5th February 2019

Premium Rip Off

5 years no claims. Massive premium hikes year after year. Another £200 this year. Decision taken to change saving of £400 for identical cover! Thought John Lewis was a trustworthy company but now realise they are like all insurance companies if you auto renew they rob you blind. On principal will never insure with them again. Be warned! Reviewed on: 18th January 2019

Purrfect

The initial set up was easy, straight forward and very clear. We have had no further calls pushing us to buy other products and we can rely on the service when we need. Reviewed on: 4th July 2017

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