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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4058 reviews)

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4.89

Based on 4,058 reviews, last reviewed 26th Feb 2025

300% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Best bank account with good app & interest rate, alw... Best bank account with good app & interest rate, always keep you updated on any changes, app is clear & easy to use with good control over savings pot... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience... .

Kroo Current Account reviews (4058)

Review of the Kroo, Current Account:

Great and easy to use

Super friendly account, easy to use and great interest rates Reviewed on: 30th March 2023

Best bank account with good app & interest rate, alw...

Best bank account with good app & interest rate, always keep you updated on any changes, app is clear & easy to use with good control over savings pots. Reviewed on: 26th February 2025

Can’t fault Kroo at all - amazing current account

I love that you earn interest on your current account.i love that you can put your money into pots - amazing for helping budget and save. And I love their customer service. Reviewed on: 26th February 2025

Good, easy experience.

Good, easy experience. Allows me to spend my money online with a simple permission system in the app. Reviewed on: 26th February 2025

Reliable with quick communication.

Reliable with quick communication. Reviewed on: 26th February 2025

Holding People’s Money Hostage

After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my experience, guess what there are still withholding my money, the crooks, even though they have the information of the bank account of where they need to send my money to. All of them there are a bunch of liars, saying that they will callback me and they never did and also having departments that do not take calls. I will be emailing t... Reviewed on: 23rd November 2024

Great interest rate

Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

AVOID, AVOID, AVOID

Do not use this bank, I repeat do not use this bank. Aside from the poor non existent customer service and complaints team. They will suspend your account for no reason, request bank information from your other bank (one of my other banks which I provided them has been suspiciously blocked and I have no access), the team who does review are not customer facing, I have had no access to my money since 1st Aug. I’m not allowed to close my account whilst this review is ongoing, so e... Reviewed on: 26th August 2024

Easy to use app.

Easy to use app. Good interest rate. Only issue is not yet on the current account switch service. Reviewed on: 25th August 2024

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but wh... Reviewed on: 20th August 2024

Awful experience

This message is for the untrustworthy CEOs who might be reading this review, know exactly what is going on and hiding from their customers. Deeply, deeply worried about this bank and its future sustainability. I predict it is going to go into administration and take my money with them given the similarity of our experience with other account holders. Given the growing list of previous reviews citing theft from the account, I strongly suspect kroo will turn on their account acc... ount holders and wrongly accuse them of leaking their security details to allow theft, perversely hold account holders responsible and thus not be liable themselves, just like the Post Office scandal. I am feeling sick at the thought of that as I have lodged a substantial balance in the account which was my hard earned money. absolutely awful. Without warning, account frozen. Going by recent experience of other account holders, it appears I'm not the only one. Their licence to bank needs to be reviewed. My account has been frozen for three weeks! With no reason, no resolution, no timelines. Financial regulations state that there must be a final response from the bank to its customer within 15 days for complaints about payment services. This day has come and gone without any final response letter. Kroo haven't even used the word "frozen" to describe my account so it has been left up to me to define and decipher the status of my account. No reason I meet criteria for this action to be taken upon referring to their terms and conditions. Refusal to speak with managers despite asking on several occasions. When pressed on timelines for resolution, they claimed none could be offered. Instead complaint passed from one rep to another. Further insulted by requests asking me to rate my interaction with them. Devastating and serious impact on all my accounts and credit history. I had a perfect credit history up until this point: mortgages payment has failed to be made for the first time in almost 24 years. The administration to fix this will take months upon months. Dire response to complaints. Poor management of written complaint made over 2 weeks ago. Wreaking havoc with my finances. Offices closed for phone calls. Email unresponded to. Had to call and failed security despite answering all questions correctly. Multiple direct debits failed to the point where my internet provider restricted our access ad credit card blocked. This was the first time this has ever been experienced in more than 3 decades of never missing payments. Kroo have been citing "security" for weeks. Have immediately complied with all security measures Kroo have requested. Still waiting to access my money weeks later. It's a total joke! And the large amount in the account makes me sick in my stomach to think I cannot access my own money. Very telling that kroo were quicker to respond to negative review left on Trust Pilot than they were to my flood of emails and telephone calls demanding to know when I could access my own money again. Their response asking me to reach out to them shows that they don't know I have already done so on numerous occasions without successful resolution. Reviewed on: 15th August 2024

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