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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

97% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Broke my pedal travelling, no excess meant I could m...

Broke my pedal travelling, no excess meant I could make a claim which was great Reviewed on: 28th August 2024

Laka Wow

Laka Cycling Insurance stands out for its community-driven model, where monthly payments are based on the collective claims of its members, often leading to lower costs. It offers comprehensive coverage, including theft, damage, and third-party liability, both at home and abroad. Laka is known for its fast, hassle-free claims process, handled by real people, ensuring quick resolutions. This personal approach, combined with a community-first mindset, builds trust and fosters a supportive environment among cyclists. By incentivizing careful riding, Laka not only protects your bike but also contributes positively to the cycling community. Reviewed on: 28th August 2024

Covers where others don't

Laka have replaced my stuff pronto when others wouldn't, my bike was taken from my baloncy Reviewed on: 28th August 2024

Fast claims process and transparent messages from th...

Fast claims process and transparent messages from the claims people. 10/10 Reviewed on: 28th August 2024

speedy service

had parts stolen off my bike and they were really fast to get me back on the road! getting the payment ready for the repair was so speedy the only thing i had to wait for was the bike shop since it was summer and workshops fully booked Reviewed on: 28th August 2024

Fair pricing and very transparent with the monthly i...

Fair pricing and very transparent with the monthly invoice! Haven’t had to claim just yet, but so far so good! Reviewed on: 28th August 2024

Unfortunately had a few claims now, the service is 5*

Unfortunately had a few claims now and the customer service is unmatched. Customer centric to the core. Reviewed on: 28th August 2024

I need an insurance as I commute everyday to work an...

I need an insurance as I commute everyday to work and Laka was comprehensive and it was quick to set up so although I hope I do not ever have to use it, it provides security from the start Reviewed on: 27th August 2024

Best of the rest!

Best of the rest! An innovative model that puts the customer first! Reviewed on: 24th August 2024

Great, quick replies, very friendly and helpful.

Great, quick replies, very friendly and helpful. Worth every penny for peace of mind. Reviewed on: 23rd August 2024

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