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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

97% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Good simple insurance and a great price breakdown too.

Good simple insurance and a great price breakdown too. Reviewed on: 1st August 2024

Not had to contact customer service yet but was very...

Not had to contact customer service yet but was very easy to set up and value for money Reviewed on: 1st August 2024

Easy to use

Way to use and clearly laid out. Pricing is very fair and responses to claims are quick and seamless Reviewed on: 1st August 2024

Clear payment structure, monthly updates on the whol...

Clear payment structure, monthly updates on the whole scheme and a feeling that the insurance cover is genuine all combines for a good experience. Reviewed on: 1st August 2024

The Laka team was nothing short of utterly brilliant...

The Laka team was nothing short of utterly brilliant when dealing with my claim. They were fast at replying, empathetic and it never felt like I was speaking to a typical customer service. I felt seen, heard, and well looked after during my communications with them. Reviewed on: 1st August 2024

I’m a very satisfied customer, having such excellent...

I’m a very satisfied customer, having such excellent insurance gives piece of mind when using my bike Reviewed on: 1st August 2024

Very fast claim process and pay out, and no excess !

Very fast claim process and pay out, and no excess ! Amazing company Reviewed on: 1st August 2024

Brilliant insurance company very transparent in term...

Brilliant insurance company very transparent in terms of costs Reviewed on: 1st August 2024

Laka are great.

Laka are great. We were looking for insurance inside a bike hangar and Laka were just the ticket Reviewed on: 1st August 2024

Excellent communication, value, cover

Excellent communication, value, cover Reviewed on: 1st August 2024

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