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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

97% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Happy new customer

Had a crash soon after joining. Have done everything they can to get me back on the road. Highly recommend. Reviewed on: 1st August 2024

Very pleased, claims process was very simple and fast.

Very pleased, claims process was very simple and fast. Quite expensive but a bit you get a lot for what you pay for and good peice of mind. Reviewed on: 1st August 2024

Excellent for cargo bike cover as house insurance do...

Excellent for cargo bike cover as house insurance doesn’t cover it. Good to be open about what costs are for and how the system works. Reviewed on: 1st August 2024

Great value cover, fortunatley not had to use it yet!

Great value cover, fortunatley not had to use it yet! Reviewed on: 1st August 2024

Haven’t needed to use yet but like the concept and t...

Haven’t needed to use yet but like the concept and the transparency - the monthly bill with cost / claims breakdown. Reviewed on: 1st August 2024

Especially helpful when I needed to claim!

They are an affordable and fair cycling insurance company, and when I did have the misfortune to need to claim they were extremely helpful in getting my biked checked, fixed, and back on the road! Reviewed on: 1st August 2024

Very responsive, great customer service.

Very responsive, great customer service. When I had to claim it was processed quickly. No complaints! Reviewed on: 1st August 2024

Great, efficient service

Had an insurance claim last month, they fixed with minimal hassle in a few short days! I then found another issue and they reopened the case and sorted it within 24 hours! Reviewed on: 1st August 2024

Straightforward, clear, fair!

Signing up was very straightforward, it’s very clear what’s covered, they’re transparent about where money is spent each month and when my bike was stolen they dealt with everything really quickly and helped me pick a new bike. Reviewed on: 1st August 2024

It’s costs more monthly that I thought it would.

It’s costs more monthly that I thought it would. Reviewed on: 1st August 2024

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