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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

97% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Got the handlebars stolen, two days after I had the...

Got the handlebars stolen, two days after I had the refund on my bank account. Speedy chat with customer service, very clear and efficient Reviewed on: 25th July 2024

Great customer service and price is reasonable for c...

Great customer service and price is reasonable for cover Reviewed on: 25th July 2024

I love Laka

Peace of mind and excellent customer service! Reviewed on: 25th July 2024

Reduced the features and called a price reduction

Unannounced price hikes and no response provided when questioned. Reduced the product offering yet promoted this as "a reduction in your price cap" - to get the same offering, the price INCREASED by nearly 50% a year. Reviewed on: 25th July 2024

The team at laka are amazing

I have claimed a couple of times and the laka team have been super freindly and help you get back on the bike quickly as possible there customer service is outstanding and unbeatable. Reviewed on: 24th July 2024

Excellent service, quick replies.

Excellent service, quick replies. Reviewed on: 24th July 2024

Super fast replacement

Having crashed my Cervelo in training the replacement was amazing! Super fast even over Christmas. Reviewed on: 24th July 2024

Claiming was simple, and personal!

Claiming was simple, and personal! I felt supported rather than under suspicion (like some other insurers!) Reviewed on: 24th July 2024

I don’t have a bad thing to say about Laka.

I don’t have a bad thing to say about Laka. Everything from their website to claiming is super simple and straight forwards and everyone I’ve ever dealt with has been super helpful and friendly making for a great experience! Reviewed on: 23rd July 2024

Bike experts, no excess, no depreciation, SO good!

I didn't know I could find a bike insurance with no depreciation and no excess, and solely specialised in bicycles, this is amazing! Thank you Laka! Reviewed on: 23rd July 2024

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