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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

97% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Great customer service!

Great customer service, always reliable and quick Reviewed on: 23rd July 2024

The laka experience is amazing.

The laka experience is amazing. From the transparency in monthly statements to the personal claims service they take care to put the customer first. Reviewed on: 23rd July 2024

An insurance run by bike people for bike people!

An insurance run by bike people for bike people! Friendly and knowledgeable staff who are always willing to go the extra mile. Couldn't recommend enough! Reviewed on: 23rd July 2024

Laka. Always there when you need them!

Laka are always transparent with where your money goes and their customer service is excellent! Traffic can be a nightmare in the summer months and accidents happen, I always feel safer knowing that Laka will be there to help if I need them. Reviewed on: 23rd July 2024

Really quick and easy process.

Really quick and easy process. Would recommend to anyone and everyone. Reviewed on: 9th July 2024

Your insurance is yours

Do you need an insurance? Why not Laka? Reviewed on: 17th October 2023

Transparent and flexible bike insurance

I’ve used Laka since it started to insure my bike and is a highly transparent and flexible service. I had to pause cycling for a couple months and was very easy to downgrade my cover to save on costs. Reviewed on: 16th October 2023

amazing service and future of insurance

amazing service and future of insurance Reviewed on: 15th October 2023

Helpful responsive and part of the cycling community

Laka have been fantastic for Keert as an insurance provider - responsive to queries, clear on what is going on and genuinely feel like a partnership with a community of people riding bikes Reviewed on: 15th October 2023

Best bike insurance

Best bike insurance on the market. Great business model, product offering and vision. Would recommend to anyone with a bike! Reviewed on: 14th October 2023

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